In Russia, in the fall, new rules for passenger air travel come into force. The changes mainly concern the conditions of transportation of baggage and hand luggage. what passengers are now preparing for, preparing to fly around Russia and the world by domestic airlines.
Zero Rates
In budget carriers, especially in the "Victory", there will be so-called un-credited tariffs for those traveling light. It is expected that, compared with the current base rates of low-cost airlines, they will be cheaper by 10-20%.
At the same time, it is possible to buy tickets, the cost of which includes luggage. When registering for it will not require additional payment (except in cases of overweight).
If you rushed to buy a bagless ticket, and then decided to take a suitcase with you, then you can pay for it later. At current rates of "Victory", one place in the luggage compartment costs 1.5-2 thousand rubles, if you pay extra via the website or call center (where the call, by the way, is paid). If you realized it already at the airport, you will give at least three thousand. And it is possible that the amount of surcharges may increase in the near future.
For those who have paid extra for the baggage in advance, and then decided to fly without it, there is also a solution. According to a high-ranking official of the Ministry of Transport, Svetlana Petrova, you can easily get your money back.
“You will show the receipt, say that you paid, but there will be no baggage. Accordingly, you will return the money. Of course, you pay only for the service you use. Moreover, it is additional, ”said Petrova.
Experts also recommend to be careful when buying tickets online to choose the right ones: with luggage or without. Click on the fare name to display a window with explanations, and look for the icon symbolizing the baggage.
Carry-on baggage
Hand baggage rules vary for all passengers. It is assumed that they will take effect from November. At the moment, they are being finalized by the Ministry of Transport, but they have already caused a lot of misinterpretation and great public scare.
As conceived by the department, the updated rules will oblige all low-cost airlines, including Victory, regardless of the fare, to be allowed on board with bags, backpacks and suitcases. The Ministry of Transport wants the weight norm to be not less than 5 kg per passenger, and each company will decide for itself whether to increase it or not.
At the same time, “Victory” stated that it would focus not on weight, but on dimensions of hand luggage.
“We will take the total amount of baggage shelves, divide it into 189 (this is the number of seats in each plane) and we will be able to tell the passenger: you have so much space, you can carry any number of items, bags and backpacks within this standard - whatever you want. Even if it all weighs more than 5 kg, the main thing is that all hand luggage fit into the size, ”explained the company's general director, Andrey Kalmykov.
The news of the change in norms for carry-on baggage has spawned many rumors. So, there was information that now you have to pay to take a laptop, gadgets, an umbrella and even outerwear into the salon. But this is not true - all of these things can be carried free on board. The difference is that while these items are allowed to carry with you besides carry-on baggage, and after updating the rules, they will need to be included directly in hand carry-on and presented for weighing. Keep within the minimum 5 kg - and the low cost airline does not require additional payments. And for most traditional airlines, the norms for hand luggage are twice as high, so you should not worry.
So, this is what will remain in the list of allowed over-hand baggage:
- handbag or briefcase;
- suit in a portfed;
- baby food for the child during the flight;
- baby cradle when transporting a child;
- crutches, folding wheelchair.
But what will be transported to hand luggage and will be weighed:
- portable computer;
- mobile phone;
- camera;
- video camera;
- umbrella;
- flight readings in flight;
- folder for papers;
- bouquet of flowers;
- cane;
- outerwear.
Note that these lists are still in development, and some of the second ones can be returned to the first one at the request of passengers. For example, a mobile phone lying in a pocket, or outerwear, given that a fur coat alone can weigh 2.5 kilos.
Regarding whether the low-cost airlines will add goods from duty-free to the weight of hand luggage, officials from the Ministry of Transport hint that low-cost companies will in every possible way find fault with purchases in the clean area to make you pay for the overweight. Therefore, it is better to familiarize yourself with their conditions on the site. Now, for example, “Victory” charges for the transportation of purchases from duty-free 2 thousand rubles in Russian and 35 euros at foreign airports.
For passengers who buy return tickets (which can be returned by returning money), the new rules will not change anything.
Order of the Ministry of Transport of the Russian Federation of June 28, 2007 N 82
"On approval of the Federal Aviation Regulations" General rules for the carriage of passengers, baggage, cargo and requirements for passenger services, shippers, consignees "
With changes and additions from:
October 8, 2008, October 25, 2010, April 2, 2012, April 30, July 16, 2014, February 15, November 24, 2016, October 5, 2017
The carrier’s rules may be modified by him without notifying passengers, consignors and consignees, provided that the changes do not apply to the passenger, consignor or consignee after concluding an agreement on the carriage of passengers by air, or contract of carriage of goods by air.
5. A passenger, consignor, consignee must comply with the laws of the Russian Federation, international treaties of the Russian Federation and the laws of the country, to, from or through the territory of which passengers, baggage and cargo are transported, concerning the carriage of passengers, baggage and cargo, and meeting the requirements for ensuring flight safety, aviation security and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary Ida control.
6. The carrier organizes, ensures and performs the transportation of passengers, baggage, cargo by regular flights. The carrier has the right to transfer the obligations or their part under the contract of air transportation to the person carrying out the reservation, sale and registration of carriage on the carriage documents on behalf of the carrier (hereinafter - the authorized agent), to the person providing maintenance services in the area and buildings of the airport complex of departing and arriving passengers ( hereinafter - the service organization) or another person, including another carrier, being responsible for their actions (inaction) before the passenger, the consignor and the consignee. Lem and the implementation of the contract for the carriage of passengers by air, the contract for the carriage of goods by air.
The carrier performs the carriage of passengers, baggage, cargo by charter flights in accordance with the charter agreement of the aircraft (air charter).
7. Transportation of passengers, baggage, goods by regular flights is carried out in the time and manner prescribed by the contract of carriage of passengers by air, the contract of carriage of goods by air.
The terms of the contract for the carriage of passengers by air, the contract for the carriage of goods by air are contained in Air Code Of the Russian Federation, the carrier’s rules, tariff application conditions and the shipping document.
Ii. Booking passenger transportation, baggage, cargo
8. Fixing a passenger seat and carrying capacity on an aircraft for the carriage of a passenger, baggage, cargo for a certain flight and date (hereinafter referred to as booking) is a mandatory condition for the carriage of passenger, baggage, cargo by air.
9. When booking, as a rule, automated reservation systems are used.
10. Reservations must be reflected in the carrier’s reservation system. Information about the reservation must be provided by the carrier or an authorized agent to the passenger, the shipper.
11. Booking a passenger seat and carrying capacity for a passenger involves the carriage of the passenger and his baggage on the date, the flight and the route on which the reservation was made.
Reservation of freight capacity for cargo involves the carriage of cargo on the date, by flight and on the route for which the reservation was made, unless otherwise provided by the air cargo transportation agreement.
12. Reservations are made in time and manner established by the carrier.
13. To make a reservation, the passenger can contact the carrier or an authorized agent directly to the point of sale of transportation, either by phone, e-mail, etc., or book a passenger seat and carrying capacity independently through information systems.
14. When making a booking, the passenger shall provide the necessary information about his / her personal data and, if available, about the special conditions of transportation of the passenger or baggage.
In case of a passenger’s refusal to provide information necessary for booking, the reservation is not made.
When booking, the passenger can provide a phone number or other contact method for informing him.
15. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent:
provides the passenger with accurate and complete information about the aircraft’s schedule of the carrier, availability of free passenger seats and carrying capacities on the carrier’s flights along the route of transportation, tariffs and conditions for the application of tariffs, including information about the conditions of return (non-return) paid for the transportation of fare, rules of this carrier, about the terms of the contract for the carriage of passengers by air, the terms of service on board the aircraft, the type of aircraft, the carrier that will be Practical to transport.
Information on changes:
2) a child not accompanied by an adult passenger or a passenger who, in accordance with civil law The Russian Federation has acquired full legal capacity until it reaches the age of eighteen, which will be transported under the supervision of the carrier;
3) a seriously ill passenger;
4) a patient on a stretcher;
8) a passenger whose ability to move when using air transport is limited and / or whose condition requires special attention during maintenance (hereinafter - a passenger with reduced mobility);
9) a passenger with weapons and / or ammunition;
10) passenger's baggage when they conclude a contract of air carriage of a passenger providing for free baggage allowance, in excess of the carrier’s free baggage allowance or passenger’s baggage when concluding a contract of air carriage of a passenger that does not provide for free baggage allowance (hereinafter referred to as excess baggage);
11) baggage, the dimensions of one piece of which in packaged form exceed two hundred and three centimeters in the sum of three dimensions (hereinafter referred to as oversized baggage);
12) passenger's baggage, the weight of one piece of which exceeds thirty kilograms (hereinafter referred to as heavy baggage);
13) baggage to be transported only in the cabin of the aircraft;
14) currencies in banknotes or coins, stocks, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);
15) cargo with declared value;
16) items and substances that are subject to damage after a certain period of storage or with the adverse effects of temperature, humidity or other environmental conditions (hereinafter - perishable goods);
17) items or substances that are capable of posing a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter referred to as dangerous goods);
18) cargo, the weight of one package of which exceeds eighty kilograms (hereinafter referred to as heavy cargo);
19) cargo, the dimensions of one package of which exceed the dimensions of loading hatches and / or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);
20) cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);
Information on changes:
21) dogs, cats, birds and other small indoor (domesticated) animals (hereinafter referred to as indoor animals (birds), service dogs of the cynological service of the federal executive bodies (hereinafter referred to as service dogs);
22) animals, birds, insects, fish, etc. (further - animals);
23) cargo requiring special conditions of carriage;
24) human remains and animal remains.
26. Booking is canceled without warning the passenger, the shipper in the following cases:
if the passenger has not paid for the carriage within the period specified by the carrier and has not issued a ticket;
if the shipper has not presented the goods for transportation within the period specified by the carrier or an authorized agent;
if the shipper presented the goods with improperly executed documents necessary to fulfill the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation and / or the legislation of the country, from or through the territory transportation is carried out, or the cargo does not comply with the requirements established by the regulatory legal acts of the Russian Federation and these Rules.
27. If the passenger has not used the reserved passenger seat in any part of the transportation route, the passenger must inform the carrier of the intention to continue the transportation in the subsequent sections of the transportation route. If the passenger has not informed the carrier of the intention to continue the carriage, the carrier has the right to cancel the reservation on each subsequent leg of the journey without notifying the passenger. A passenger’s refusal of carriage in any part of the carriage route is recognized as a change in the carriage route and is carried out in the manner provided for the passenger to change the terms of the passenger air carriage contract.
28. When booking a carriage with a transfer (reloading) of a passenger, baggage, cargo at the airport specified in the shipping document, within twenty-four hours from one flight to another flight for further transportation route (hereinafter - transfer airport), the carrier or authorized the agent is obliged to provide a reservation and receive a confirmation of the reservation on all sections of the carriage of the passenger, baggage, cargo, including on sections that are transported by other carriers, allowing the passenger to arrive to check in at a set time to go through the established procedures for checking in and processing baggage, paying for excess baggage and (or) other payable baggage, passing inspection, reloading baggage, cargo for another flight and meeting the requirements related to border, customs, sanitary and quarantine, veterinary quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and / or the legislation of the country, to the territory, from or through the territory of which tsya transportation, as well as procedures for cargo transfer from one aircraft to another.
Iii. Payment of passenger transportation, baggage, cargo
29. For transportation of passengers, baggage, goods by regular flights, the carrier or an authorized agent is charged a charge.
30. Freight charge is determined on the basis of a sum of money set by the carrier for transporting a passenger and / or baggage, cargo between two points of the transportation route (hereinafter referred to as tariffs) or combinations of tariffs from the airport (point), from which the transportation of the passenger, baggage, cargo begins according to the agreement the carriage of passengers by air, the contract for the carriage of goods by air (hereinafter - the airport (point of departure) to the airport (point) of destination, charges provided Rules formation and application of tariffs for regular air transportation of passengers and baggage, charging fees in the field of civil aviation, approved by order Ministry of Transport of the Russian Federation of September 25, 2008 N 155 (registered by the Ministry of Justice of Russia on December 4, 2008, registration N 12793) and in case of a passenger ordering additional services of extra comfort - the cost of additional services of extra comfort established by the carrier.
Tariffs and fees stipulated by the regulatory legal acts of the Russian Federation must be registered and published by the carrier in the prescribed manner.
For the provision of an authorized agent to a passenger, shipper for the selection of the optimal transportation route, the carrier (s) carrying out (their) transportation along the route, the freight charge for transportation in accordance with the given parameters of the conditions of transportation and / or common for each carrier Conditions of transportation and advisory services by an authorized agent are subject to an additional charge.
31. Freight is specified in the shipping document.
32. The fee for the carriage of passengers, baggage, cargo, performed under the chartering agreement of the aircraft (air charter) is not specified in the shipping document.
33. Payment for carriage and ticket issuance is made after booking, except in cases specified in paragraph 34 of these rules.
34. Payment for carriage and ticket issuance can be made before booking in the following cases:
issuing a ticket with an open departure date (without specifying a fixed date on the ticket);
issuing a ticket with the status of waiting for free carrying capacity (a ticket with the status of "landing");
registration of the ticket in the presence of free carrying capacities after the end of the check-in of passengers and baggage.
35. The forms and procedure for payment of freight shall be established by the carrier.
36. Charges may be paid by prepayment. In this case, the payment for carriage may be carried out in one point of sale of carriages, and the drawing up of a shipping document - in another point of sale of carriages.
37. When paying for and / or arranging the carriage, the carrier or an authorized agent must provide the passenger with accurate and complete information about the conditions of carriage, including information:
specified in the shipping document;
on the conditions of the passenger air carriage contract, including the free baggage allowance in the case of the passenger concluding a passenger air carriage contract providing for the free baggage allowance, hand baggage allowance, including the things specified in paragraph 135 these Rules, objects and things prohibited for transportation, conditions of baggage transportation, conditions of transportation of goods purchased in the sterile area of the airport;
on the conditions for applying the tariff, including information on the conditions for the return (non-refund) of the freight charge paid for the carriage;
about carrier rules;
about the carrier who will actually carry out the carriage;
about the way to the airport of departure;
the place and time of the beginning and end of check-in for the flight;
on general requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary control provided for by the legislation of the Russian Federation;
on the rules and procedures for pre-flight and post-flight inspection of passengers and baggage;
on the conditions of service on board the aircraft;
about the type of aircraft.
38. When paying for and / or arranging the carriage, the carrier or authorized agent provides the shipper with accurate and complete information about the conditions of carriage, including information:
on the conditions of the contract for the carriage of cargo
about the rules of cargo transportation;
about the conditions of application of the tariff;
on general requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary control provided for by the legislation of the Russian Federation.
39. When paying for the carriage of a passenger and his baggage, the rates applicable on the date of commencement of transportation shall apply.
When paying for the carriage of goods, tariffs applicable on the date of issuance of the consignment note are applied.
40. If, prior to the commencement of transportation, the tariffs are changed by the carrier, the transportation of passengers on tickets issued before the tariff change is carried out without recalculation with the passengers, provided that the original conditions of the air carriage contract are preserved.
41. If the passenger changes the terms of the contract for the carriage of passengers by air due to the cancellation or delay of the flight indicated in the ticket; carrier changes of the transportation route; flight is not scheduled; failed departure of the passenger due to the inability to provide him a seat on the flight and on the date specified in the ticket; unsuccessful transportation of a passenger in an aircraft caused by a passenger’s delay at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of a passenger no substances or objects prohibited for transportation were found; failure of the carrier to dock flights in the case of a single carriage; the sudden illness of the passenger or the illness or death of a member of his family, together with him on the aircraft, which is confirmed by medical records; failure to provide the passenger with the service specified in the ticket; incorrect issuance of a ticket by the carrier or an authorized agent (hereinafter, a forced change by the passenger of the terms of the passenger air carriage contract) before the commencement of carriage or after the commencement of carriage is not charged to the passenger.
42. If the passenger changes the terms of the contract for the carriage of passengers by air for reasons not specified in paragraph 41 of these Rules (hereinafter - the voluntary change by the passenger of the terms of the contract of air transportation of the passenger) prior to the commencement of transportation, the charge shall be determined on the basis of the tariffs in force at the date of the commencement of the new air transportation.
43. In the case of a voluntary change by a passenger of the terms of the contract for the carriage of air by a passenger after the commencement of carriage, upon a change in the charge, the carriage shall be at the rates in effect at the date of commencement of carriage.
Iv. Registration of transportation of the passenger, baggage, freight
44. For transportation documents include: ticket, baggage check, consignment note, warrant of different fees, receipt for payment of excess baggage, receipt of different fees, electronic multi-purpose document.
The contract for the carriage of passengers by air, the contract for the carriage of goods by air is certified, respectively, by a ticket and a baggage check; in the case of baggage carried by the passenger, a consignment note.
The contract for the carriage of passengers by air is issued by one ticket or supplementary ticket (s) issued together with it, in which the number of the ticket to which it (s) is issued (s) is indicated.
45. Shipping documents are issued by the carrier or an authorized agent.
46. Registration of shipping documents is carried out by entering the necessary data into an electronic or paper form of a shipping document in manual, automated or electronic mode.
47. The issuance of a ticket, freight invoice after booking is made in the terms established by the carrier.
48. To make payments by the carrier or an authorized agent, a document drawn up by the carrier or its authorized agent is used, certifying payment of fees and services (warrant of different charges, electronic multi-purpose document), a document issued by the carrier or its authorized agent and certifying payment of baggage transportation in excess of carrier of free baggage allowance, declared value baggage, other baggage subject to additional charge (receipt for payment of excess allowances) tive luggage), a document certifying the payment of fees and services (the receipt of different fees).
49. For registration of shipping documents and payment payment documents, the carrier’s own documents and (or) documents issued under a contract with carriers by another organization may be used to ensure mutual settlements between carriers and other participants in the transportation process.
50. A separate ticket is issued for each passenger.
The ticket can be issued in electronic form or on paper.
51. A ticket is issued on the basis of the data of the passenger’s identity document required in accordance with the legislation of the Russian Federation or an international treaty of the Russian Federation for the carriage of a passenger along the route stipulated by the contract of carriage of passengers by air.
In case of sale of preferential carriage or carriage at a special tariff, the ticket is issued on the basis of the data of the document specified in paragraph one of this clause, and documents confirming the passenger's right to a benefit or use of a special fare.
In the case of payment for carriage by bank transfer or with a deferred payment, the ticket is issued on the basis of the document data specified in paragraph one of this paragraph, and documents confirming (guaranteeing) the payment of transportation.
If the passenger intends to present at check-in another document proving his identity than the one on the basis of which the ticket was issued, the passenger, in advance of the check-in for the flight, must contact the carrier or an authorized agent for entering into the ticket and automated the reservation reservation system for changes in the identity document, and the carrier or an authorized agent is required to take actions to make these changes.
52. A passenger can receive a issued ticket or route / receipt of an electronic ticket directly at the point of sale of transportation by the carrier or an authorized agent, or choose a delivery method agreed with the carrier or authorized agent, or receive an electronic ticket route / receipt via the information and telecommunications network.
53. A ticket paid at a tariff that does not limit the conditions of sale and use (hereinafter referred to as the normal fare) certifies the carrier’s obligation to transport a passenger and his baggage for one year, starting from the date of carriage, and if the carriage has not commenced from the date of issue ticket.
A ticket paid at a special rate certifies the carrier’s obligation to transport the passenger and his baggage within the terms established by the contract.
54. The carrier or an authorized agent must warn the passenger of the need for the passenger to keep the ticket (unused coupons) throughout the journey.
55. The use of a ticket by a person not indicated on the ticket is not allowed.
In the case of presentation of a ticket by a person not indicated on the ticket, the ticket is withdrawn by the carrier and its cost is not returned to the bearer. In this case, the carrier draws up a statement indicating the reasons for withdrawing the ticket.
56. The consignment note certifies the conclusion of the contract for the carriage of cargo by air, the acceptance of the cargo for carriage and the conditions of carriage of the cargo.
The consignment note contains information on the carriage of cargo during its movement from the airport (point) of departure to the airport (point) of destination, as well as information on payment for the carriage of cargo, the first copy of the consignment note remains with the carrier, the second copy is intended for the consignee and must follow with cargo, the third copy is returned by the carrier or authorized agent to the shipper upon acceptance of the goods.
57. The consignment note shall be drawn up on the basis of the application for the carriage of cargo signed by the shipper and a document certifying the identity of the consignor, or a power of attorney and a document certifying the identity of the holder of the power of attorney.
58. The application for the carriage of goods shall indicate the information necessary for the carriage of the goods, information about the dangerous goods and the absence of objects and substances prohibited for carriage.
59. If the cargo to be shipped has special properties or requires special conditions of carriage, the shipper must indicate this in the application for the carriage of cargo.
60. The consignor is obliged to provide reliable and sufficient information necessary for processing the consignment note.
The consignor is obliged to provide reliable and sufficient documents that, prior to the transfer of the goods to the consignee, are necessary to fulfill the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation and / or the legislation of the country to the territory from or through the territory of which the shipment is carried out. The carrier is not obliged to verify the authenticity or sufficiency of these documents.
61. One or several cargo packages may be accepted for carriage, which follow one consignment note to one consignee (hereinafter referred to as cargo consignment).
A consignment note is issued for the carriage of each shipment by air.
62. All necessary entries in the consignment note must be made at the time of its execution, and all copies of the consignment note must be identical.
Changes to the consignment note are made by the carrier or an authorized agent as agreed with the shipper.
63. The consignment note must be signed by the carrier or an authorized agent and shipper.
64. The indication in the consignment note the address of the consignee "on demand" is not allowed.
65. In the consignment note, a note is made about the special properties of the cargo in the presence or necessity of special conditions of its transportation.
In the event that the carrier or an authorized agent has carried out an inspection of the condition of the goods, a note on the inspection is made in the consignment note.
In the consignment note, a note is made about the declared value of the cargo, the sealing of the cargo, and the name of the consignor’s seals.
If the value of the goods is not declared, then in the consignment note a note is made that the value of the goods is not declared.
66. When transporting a cargo that is delivered to the airport by one flight according to the cargo bill, and then transported by another flight of the same or another carrier (hereinafter referred to as transfer cargo), the carrier or an authorized agent shall issue a cargo bill indicating the airports (points) of transfer .
67. If the passenger changes the terms of the contract for the carriage of the passenger by air, a new ticket is issued to the passenger.
In the event of a change in the terms of a passenger carriage contract after its commencement, the change may be drawn up using a special sticker (sticker), which has columns corresponding to the columns of the ticket to be changed, and pasted on the ticket if the transportation route does not change, or the carrier’s written consent to the ticket for the carriage by another carrier or for the exchange of the originally issued ticket or warrant of different fees, receipts for payment of excess baggage, receipts any fees or using the manifest of the interrupted flight if the passenger following the flight of one carrier must be transferred to the flight of another carrier and / or flight coupons corresponding to this part of the carriage cannot be given to another carrier due to a forced change in the terms of the contract air transport of a passenger or a passenger is issued a new ticket.
68. Changes to the ticket are made by the carrier or an authorized agent with the consent of the carrier.
69. If a ticket was declared lost or incorrectly issued or damaged by a passenger, the carrier must immediately take all measures depending on him to establish the fact of concluding a contract for the carriage of passengers by air.
If it is determined that the passenger’s air carriage contract was not concluded, the ticket is considered invalid and the passenger is not allowed to be transported. A ticket recognized as invalid shall be annulled by the carrier with the drawing up of a statement stating the reasons for recognizing the ticket invalid.
If it is determined that the passenger's air carriage contract was actually concluded, the carrier accepts the passenger for carriage in accordance with the terms of the concluded air carriage contract of the passenger with the appropriate ticket issuance.
70. The absence, incorrectness or loss of a ticket does not affect the existence or validity of the air carriage contract. *(5) passenger, contract of air transportation of cargo.
71. Carriage of a passenger, baggage, cargo, performed to the airport (point) of destination, to which the passenger should be delivered, baggage, cargo according to the passenger air carriage agreement, cargo air carriage contract (hereinafter - airport (point) of destination) by several carriers one by one ticket, baggage receipt, consignment note or issued with it an additional ticket (s), baggage receipt (s), freight invoice (s), in which the ticket number is indicated , baggage check, freight bill, to oromu it (and) feature, it is considered as a single operation regardless of whether there had been a transplant (overload) or a break in the carriage.
V. Schedule, delay and cancellation of the flight, route of transportation, change of route of transportation
72. Regular flights are carried out in accordance with the timetable of the aircraft, formed by the carrier and published in the computer data bank of the timetable of the aircraft.
Charter flights are carried out in accordance with the schedule (schedule) of charter flights.
departure airport;
destination airport;
airport (s) located along the route of transportation in which the aircraft is scheduled to land according to the aircraft’s schedule;
carrier code;
flight number;
days of the flight;
departure time (local);
arrival time (local);
flight performance period;
type (s) of the aircraft.
Aircraft timetables may contain other information.
74. In the event of a change in the aircraft timetable, the carrier should take possible measures to inform the passengers, consignors with whom the passenger air carriage contract is concluded, the air cargo carriage contract, about changing the aircraft motion schedule in any available way.
75. Transportation of passengers, baggage and cargo is performed between the airports (points) of departure, transfer (stop) and destination (hereinafter referred to as the transportation route) indicated in the transportation document in the prescribed sequence. The change of the transportation route specified in the shipping documents can be made by agreement between the carrier and the passenger, the shipper. If the passenger changes the route of transportation, the carrier may recalculate the cost of transportation.
76. The carrier has the right to cancel, delay the flight specified in the ticket, cargo invoice, replace the type of aircraft, change the route of transportation, if required by the conditions of flight safety and / or aviation safety, as well as at the request of state bodies in accordance with their competence.
Vi. Registration of passengers and baggage
77. For the carriage of passengers, baggage, the carrier provides for the registration of passengers and baggage.
78. A passenger is allowed to be transported if a ticket is properly issued.
79. The carriage of a ticket with an open date of departure is carried out after booking the passenger seat and carrying capacity and the carrier or an authorized agent enters the departure date and flight number in the ticket.
80. A passenger must arrive in advance at the place of passenger check-in and baggage registration, no later than the time specified by the carrier, to undergo the established check-in and baggage procedures, pay for excess baggage and (or) other payable baggage, passing inspection, etc. (hereinafter - pre-flight formalities) and fulfillment of requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation or the legislation of the country from which the transport is carried out, as well as to the place of boarding the aircraft .
81. Passenger check-in and baggage check-in at the airport ends no earlier than 40 minutes before the departure time of the aircraft on a schedule or according to the schedule (schedule) of charter flights. The end time of check-in at check-points located outside the airport, as well as check-in on the carrier’s website is set by the carrier taking into account the time required for delivery (arrival) of passengers and baggage to the airport of departure for boarding (loading) the aircraft and passing pre-flight formalities and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation or the laws of the country from which the shipment is carried out.
82. Passengers are checked in and baggage checked out on the basis of a ticket and an identity document of the passenger for which the ticket was issued according to paragraph 51 these Rules, as well as other documents stipulated by the legislation of the Russian Federation, if necessary.
83. In international carriages, a passenger must have exit, entry and other documents drawn up in accordance with the established procedure, which are required in accordance with the laws of the country, to the territory, from or through which the carriage will be carried out.
84. At check-in, a passenger is issued a boarding pass, in which the initials and surname of the passenger, flight number, departure date, end time for boarding the flight, gate number and the seat number on board the aircraft are indicated. If necessary, other information may be added to the boarding pass.
The carrier takes all possible measures to jointly accommodate an adult passenger or a passenger who, in accordance with civil by law The Russian Federation has acquired full legal capacity until it reaches the age of eighteen and the next child (s) under the age of 12 with it.
85. When checking in and / or checking in baggage, the passenger is obliged to present for weighing all baggage intended for transportation as checked baggage.
Upon check-in and / or departure, the passenger, upon request of the carrier, is obliged to present for weighing the hand baggage specified in paragraph 133 of these Rules, as well as a backpack, a cradle, a pram for transporting a child, indicated in paragraph 135 of these rules
86. The carrier or service organization shall indicate in the baggage check, which is part of the ticket certifying acceptance for baggage, the number of pieces and the gross weight (hereinafter referred to as weight) of baggage, except for items specified in paragraph 135 of these Rules, and / or to place information on baggage admission, number of pieces and weight of baggage, except for the things specified in paragraph 135 of these Rules, in electronic form in an automated passenger check-in and baggage checkout system.
87. When making a baggage, a passenger is given a part (tear-off coupon) of a numbered baggage tag, and another part is attached to each piece of baggage accepted by the carrier for carriage in the baggage compartment of the aircraft under the carrier’s responsibility for the safety of such things from the moment they are handed over to the passenger (hereinafter - checked baggage)
A numbered luggage tag serves to identify each piece of checked baggage and contains information about the passenger’s last and first name, flight number, departure date, airport (point) of departure and airport (point) of destination, to which checked baggage is accepted for transportation, weight of baggage. A numbered luggage tag may contain other additional information.
To indicate special conditions of carriage, a special non-dimensional luggage tag is additionally attached to the checked baggage.
Effective from November 5, 2017 - Order Ministry of Transport of Russia from October 5, 2017 N 409
88. After the passenger’s check-in and baggage check, the carrier’s responsibility for the safety of checked-in baggage is imposed on the carrier
89. For transportation of baggage in excess of the established free baggage allowance, other baggage that is subject to payment, a fee is charged at the rate established by the carrier. Payment for the carriage of such baggage is issued a receipt to pay for excess baggage or an order of different fees.
90. The passenger must arrive at the boarding gate on board the aircraft no later than the time of the end of the boarding flight indicated in the boarding pass. Boarding a passenger on board an aircraft is made upon presentation of a boarding pass for the flight.
91. A passenger who is late for the time of the end of the check-in of passengers and baggage or boarding an aircraft may be denied transportation on this flight. The baggage of a registered passenger who has not appeared for boarding an aircraft shall be subject to removal from the aircraft and a mandatory inspection.
VII. Passenger service
92. The carrier or service organization provides passengers at the airport with visual and acoustic information:
about the time of departure and arrival of aircraft;
about the place, time of commencement and termination of check-in for the flight indicated in the ticket;
about the place, time of commencement and termination of boarding passengers in the aircraft;
about the delay or cancellation of the flight and the reasons for the delay or cancellation of the flight;
about the way to the nearest settlement, between the terminals of the airport, between the airports;
on the rules and procedures for pre-flight and post-flight inspections of passengers and baggage;
about the general rules for passengers to comply with the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation;
about the location of the rooms of the mother and child.
93. At the airport, the carrier or service organization provides:
check-in passengers and baggage for transportation;
delivery of passengers to the aircraft landing area and the organization of their landing in the aircraft;
delivery of baggage to the aircraft parking area, loading, placing and securing baggage on board the aircraft;
ensuring the exit of passengers from the aircraft, the delivery of passengers to the terminal building;
unloading of baggage from the aircraft, transportation and issuance of baggage to passengers.
94. The carrier provides a passenger on board an aircraft with a range of services depending on the type and equipment of the aircraft, the duration of the flight, the time of day during which the flight takes place, and the class of service indicated on the ticket. The scope of services and the procedure for their provision is determined by the rules of the carrier.
95. The carrier must provide on board the aircraft:
informing passengers about flight conditions and general rules of behavior of passengers on board an aircraft, locations of main and emergency exits, conditions for leaving the aircraft in emergency situations, as well as locations of personal protective equipment and inflatable gangways in the cabin of the aircraft;
provision of cold and / or hot drinks and food;
first aid.
Hot meals are provided to passengers when the flight time of the aircraft exceeds three hours and then every four hours - during the daytime and every six hours - at night.
96. A carrier on board an aircraft must have sufficient personnel trained to serve passengers.
98. Food and hot drinks may not be provided to passengers of aircraft on board the aircraft if the specified condition is established by the rules of the carrier and the passenger is informed about the conditions of service on board the aircraft before the conclusion of the contract for the air transport of the passenger.
103. The child’s age is determined on the date of commencement of transportation from the airport (point) of departure indicated in the shipping document.
104. A child under the age of two years, as well as a disabled child under the age of twelve, shall be transported only with an adult passenger or passenger who, in accordance with civil law
Children from two to twelve years of age may be transported accompanied by an adult passenger or a passenger who, in accordance with civil law The Russian Federation has acquired full legal capacity until it reaches the age of eighteen, or without accompanying a specified passenger under the supervision of the carrier, if such transportation is provided for by the carrier’s rules.
Children over the age of twelve may be transported unaccompanied by an adult passenger or a passenger who, in accordance with civil law The Russian Federation has acquired full legal capacity until it reaches the age of eighteen.
105. Unaccompanied children from two to twelve years of age may be transported under the supervision of the carrier only after being issued by parents, adoptive parents, guardians or caregivers in accordance with the carrier’s rules of a written application for the transportation of an unaccompanied child. At the request of parents, adoptive parents, guardians or caregivers, transportation under the supervision of the carrier may be extended to children under the age of sixteen.
106. One child under the age of two years is transported accompanied by an adult passenger or passenger who, in accordance with civil law The Russian Federation has acquired full legal capacity until it reaches the age of eighteen for domestic transportation free of charge, and international, with a discount of ninety percent of the normal or special tariff, if there are no special conditions for applying the special tariff, and without giving the child a separate seat. If a child under the age of two years is provided with a separate seat at the request of the accompanying passenger, then the child is transported with a discount of fifty percent of the normal or special fare, unless there are special conditions for applying the special fare.
Others with a passenger up to two years of age with the passenger, as well as children aged from two to twelve years of age, are transported at a discount of fifty percent of the normal or special fare, unless there are special conditions for applying the special fare, with individual seats.
107. In case of voluntary or forced change by the passenger accompanying the child, the terms of the passenger's air carriage contract after the start of carriage, the child's ticket is reissued (exchanged) at a rate corresponding to the child's age at the date of commencement of carriage from the airport (point) of departure.
108. A passenger must independently determine the possibility of using air transport, based on his state of health.
109. A passenger recognized as incapable by a court is transported at the request of parents, adoptive parents or guardians and accompanied by an adult passenger who is able to ensure the safety of the incapacitated passenger and the safety of those around him.
110. Transportation of a patient on a stretcher shall be carried out with the provision of additional seats on the aircraft with payment established by the carrier.
111. A passenger with disabilities for hearing and vision is simultaneously transported, accompanied by a passenger assisting him in flight.
112. A passenger with disabilities, hearing or sight impaired, a passenger in a wheelchair can be transported without an accompanying passenger.
113. A visually impaired passenger may be carried with a guide dog.
A visually impaired passenger, accompanied by a guide dog, may be transported upon presentation to the carrier of a document confirming the passenger’s disability and a document confirming special training of the guide dog.
A guide dog accompanying a passenger without sight is transported free of charge in excess of the free hand baggage allowance. The guide dog must have a collar and a muzzle and be tied to the seat at the feet of the passenger whom it accompanies.
The number of guide dogs transported on an aircraft is determined depending on the number of disabled people on board the aircraft and other persons with disabilities in accordance with the carrier’s rules.
115. Transportation of a passenger who, in accordance with the air transportation contract, arrived at the airport of transfer by one flight, and then carried by another flight of the same or another carrier along the transportation route (hereinafter referred to as transfer passenger), is carried out in accordance with the agreements between carriers.
The luggage of the transfer passenger subject to customs control is accepted for carriage in accordance with customs legislation Of the Russian Federation and / or customs legislation of the country, to the territory, from the territory or through the territory of which the shipment is carried out.
116. The carrier or authorized agent is obliged to inform the transfer passenger of pre-flight formalities and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation, which he must perform at the airport of transfer for further transportation on the route as well as on the requirements of state bodies at transfer points for international transportation.
117. When transporting by one ticket, baggage receipt, cargo invoice or issued with it an additional ticket (s), baggage receipt (s), cargo invoice (s), which (s) indicate the number of the ticket, freight invoice to which it (s) is issued (s) the carrier is obliged to provide the minimum connection time with the flight for which the passenger has a reserved room allowing the passenger to pass all pre-flight formalities required at the airport and fulfill the requirements related to pogr Anonymous, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and / or the legislation of the country, to the territory, from the territory or through the territory of which transportation is carried out.
Ix. Passenger stop on the way
118. A passenger, in agreement with the carrier, may interrupt his carriage at the airport (point) indicated in the ticket, in which, according to the passenger air carriage agreement, the time between arrival of the passenger to the airport and its departure from the airport is more than twenty-four hours (hereafter - stop airport) .
A passenger’s stopover along the carriage route is permitted within the term of the carrier’s obligation to transport the passenger, provided that it is agreed with the carrier in advance, indicated in the ticket, taken into account when calculating the cost of transportation, and is also allowed by international authorities in the international transport which is supposed to stop.
119. If a passenger makes a stop at the airport (point) along the transportation route, his baggage shall be checked out only to the airport (point) and must be returned to the passenger at this airport (point).
120. If, when booking a carriage, a passenger did not announce a stop at the airport (point) along the transportation route, but wished to make such a stop and stated this at the airport of transfer or at the airport where the aircraft lands for technical and / or commercial service and continues to perform the flight, which it arrived at the airport (hereinafter - the airport of transit), then such a stop is regarded as a voluntary refusal of the passenger to be transported, except as specified in paragraph 227 of these Regulations, and further transportation may be continued, unless otherwise provided by an international treaty of the Russian Federation, after a corresponding amendment of the contract for the carriage of passengers by air.
X. Transportation of baggage and hand luggage
121. Passenger baggage is accepted for carriage upon check-in at the airport of departure, airport of transfer, airport of stop or other registration point.
122. When concluding a contract for the carriage of passengers by air that provides for a free baggage allowance, the passenger of the aircraft has the right to carry his baggage within the norm established by the carrier at no additional charge (hereinafter referred to as the free baggage allowance).
183. In the event of a change in the conditions of carriage stipulated by the contract for the carriage of goods by air, the carrier is obliged to inform the consignor or the consignee thereof and to request their instructions concerning this cargo. *(9).
184. Orders of the shipper related to the carriage of cargo are binding, except in cases where such an order could damage the carrier or other persons.
185. If it is impossible to fulfill the order of the shipper, the carrier has the right to refuse to execute this order and is obliged to immediately notify the shipper about the impossibility of executing his order.
186. Disposal of cargo is subject to the presentation of the original freight bill of lading to the carrier. All instructions of the shipper on the order of the goods are made in writing.
187. Expenses related to the disposal of the goods shall be reimbursed by the shipper, except in the case when the disposal of the goods is caused by a violation of the contract for the carriage of goods by air by the carrier.
188. The consignor is entitled to dispose of the goods until the consignee receives the goods or the consignee takes actions that indicate that they have claimed the goods. In case of non-acceptance of the cargo by the consignee or impossibility of its delivery to the consignee, the consignor shall dispose of the cargo.
XVII. Cargo requiring special conditions of carriage
189. Transportation of valuable cargo, perishable cargo, overweight cargo, oversized cargo, bulk cargo, livestock, dangerous cargo, human remains, animal remains requires special conditions for transportation by air.
190. Goods that require special conditions of carriage are accepted for carriage if they are approved for carriage by international treaties of the Russian Federation, normative legal acts of the Russian Federation, the legislation of the country, in, from or through the territory of which the carriage of such goods is carried out.
191. The shipper must present for carriage a benign perishable consignment and documents confirming that the perishable consignment, when shipped within the time period stipulated by the contract for the carriage of goods by air, does not lose its qualities.
Acceptance of perishable goods without documents confirming the quality of the goods is not allowed.
Documents confirming the quality of perishable goods issued by an authorized state authority must be presented by the shipper separately for each consignment.
192. In the event that the carrier cannot ensure the delivery of perishable goods during the periods during which the cargo does not lose its qualities, it is entitled not to accept the goods for transportation.
193. If the perishable goods accepted for carriage cannot be transported within the period specified in the consignment note, the carrier must immediately notify the shipper and return the cargo and freight to him, unless other orders are followed by the shipper.
194. If the perishable goods are in danger of damage, the carrier shall take the measures agreed with the shipper to ensure their interests and the interests of the shipper, consignee and other persons.
195. Live animals are accepted for transportation upon presentation by the shipper of documents stipulated by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation and the legislation of the country to, from, or through which the shipment is expected.
Poultry is accepted for transportation in solid containers (containers, transport cages, etc.), providing the necessary amenities for transportation, safety and compliance with sanitary requirements, as well as fastening on board the aircraft.
196. Air transportation of weapons, military supplies, explosive devices, explosive, poisonous, flammable and other dangerous substances and items prohibited for carriage in accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO Doc 9284 AN) accordance with international treaties of the Russian Federation and regulatory acts of the Russian Federation.
Only properly classified, identified, packed, marked, documented dangerous goods are accepted for transportation in accordance with the requirements of international treaties of the Russian Federation and regulatory legal acts of the Russian Federation.
197. For transportation by air, coffins with human remains, urns with ashes, as well as animal remains in boxes that meet safety and sanitary requirements are accepted.
198. Human remains and animal remains are accepted for transportation provided the consignor submits the documents stipulated by the regulatory legal acts of the Russian Federation and / or the legislation of the country to, from or through the territory of which the shipment is carried out.
199. Conducting wires, meetings, rituals, and other ritual actions during acceptance for transportation, loading (unloading) into (from) an aircraft of coffins with human remains, urns with ashes is not allowed.
200. Transportation of coffins with human remains, as well as crates with the remains of animals in the presence of luggage compartments in the same cabin together with passengers is not allowed.
201. Freight shipments containing disparate items and goods are not allowed to include: valuable cargo, animals, coffins with human remains and urns with ashes.
XVIII. Cargo delivery
202. The carriage of goods shall be deemed completed after the goods are delivered to the consignee in accordance with the conditions specified in the contract for the carriage of goods by air.
203. The carrier is obliged to ensure proper storage of the cargo arrived at the destination airport until it is delivered to the consignee within the time period established by these Regulations, the rules of the carrier or the contract for the carriage of goods by air.
204. The carrier is obliged to ensure that the consignee is notified of the arrival at his address of the cargo no later than twelve hours after the arrival of the aircraft on which the cargo was delivered, at the destination airport, and the cargo requiring special conditions of carriage, with the exception of oversized, heavy and bulky cargo. no later than three hours after the arrival of the aircraft on which the cargo was delivered, to the destination airport, unless otherwise provided by the air cargo transportation agreement.
205. Delivery of cargo is made to the consignee specified in the consignment note at the airport of destination.
206. Delivery of cargo to the consignee is carried out only after all payments have been made and the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation or the law of the country to which the shipment is shipped are fulfilled.
207. To meet the requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary controls provided for by the legislation of the Russian Federation or the laws of the country to which the freight was shipped and the freight bill was paid (original for the carrier and the original for the consignor ), as well as other documents related to the cargo are issued by the carrier or service organization to the consignee on receipt.
208. When issuing cargo, the carrier or service organization is obliged to check the number of packages and the weight of the arrived cargo.
209. When detecting damage to the package or the consignor’s seals, which may affect the condition of the cargo, the carrier must, with the assistance of the consignee, weigh the damaged package, open it and calculate the investment.
210. Cargo shall be issued to the consignee on the basis of and in accordance with the data specified in the consignment note. At the same time, the original freight invoice for the carrier with a note “confirmation of receipt of the goods”, including the date and time of delivery of the goods to the consignee, and the signature of the consignee is returned to the carrier or service organization. In the case of non-compliance of the actual name of the cargo, its weight, number of pieces of cargo with the data specified in the consignment note, damage, damage to cargo, detection of cargo without shipping documents or shipping documents without cargo, a commercial act is drawn up.
211. Consignee is obliged to accept and remove the goods. The consignee has the right to refuse to receive damaged or damaged cargo, if it is established that the quality of the cargo has changed so much that it excludes the possibility of its full and (or) partial use in accordance with the original purpose. *(10).
When issuing the goods, the carrier or service organization shall mark on the copy of the consignment note for the consignee the date and time of delivery of the goods to the consignee.
XIX. Cargo storage
212. If the consignee did not receive the arrived cargo within three days from the day following the day the notification was sent to his address of the cargo, or within the period established by the carrier’s rules or the contract for the carriage of goods by air, or refused to receive it, the carrier must notify this shipper, keep the goods in storage at the expense of the shipper and at his risk.
213. If the consignee did not claim the arrived cargo after ten days from the date of sending the notification of arrival to his address of the cargo, the carrier sends a notification to the consignee about the need to receive the cargo.
If, after ten days from the date of notification of the need to receive the goods, the goods are not claimed or the consignee has refused to receive them, the carrier shall notify the consignor of non-receipt of the goods. The specified notification must contain a warning about the possible sale or destruction of the cargo in the absence of orders from the shipper within the period specified in the notification.
In the absence of orders of the shipper within thirty days from the date of the notification of non-delivery of goods or if the execution of the received orders is not possible, the goods are deemed unclaimed and can be sold or destroyed in the manner prescribed chapter XXI of these rules.
214. In the case of arrival at the airport of cargo without a consignment note and other necessary documents, cargo with fuzzy marking or in its absence (hereinafter referred to as undocumented cargo), the carrier takes measures to store this cargo during the whole time the documents are searched for and the consignor and / or consignee but not more than sixty days from the date of arrival at the airport of the aircraft, on which the undocumented cargo was delivered. If, after the expiration of the specified period, the consignee or shipper has not been established, the goods shall be deemed unclaimed and may be sold or destroyed in the manner prescribed by chapter XXI of these rules.
Xx. Cargo search
216. If, upon arrival of the aircraft at the destination airport or airport of transfer, there is a lack of cargo and / or freight invoice included in the cargo manifest, cargo without a cargo invoice and / or other necessary documents, cargo waybill and / or other necessary documents without cargo, or cargo impossible to identify due to fuzzy shipping marking on the cargo, or lack of marking, the carrier is obliged to search for the cargo and / or freight invoice, other necessary documents and ensure delivery with cargo and / or freight invoice and other necessary documents to the airport of destination or airport of transfer.
217. Measures to search for cargo / freight bill, other necessary documents are taken immediately from the moment of drawing up # act provided paragraph 181 of these Rules, and include the following steps:
the direction of notification to the airport of departure about the faults that occurred during the carriage of cargo by flight, on which the cargo / cargo consignment note was delivered (not delivered), other necessary documents;
the formation of the investigation;
sending requests to airports from which cargo / cargo consignment could be delivered, other necessary documents or to which cargo / cargo consignment could be sent, other necessary documents;
the direction of instructions for the disposal of the cargo / cargo bill, other necessary documents in case of detection of the shipped cargo / cargo bill, other necessary documents.
XXI. The procedure for the implementation and destruction of unclaimed goods
218. A consignment shall be sold or destroyed if it is deemed unclaimed, as well as in the case specified in paragraph 194 of these rules.
219. The decision on the sale or destruction of the goods is taken by the commission formed by the carrier.
The commission includes representatives of the service organization, expert organization, and in the case of the sale of the goods - also an appraiser.
In accordance with the regulatory legal acts of the Russian Federation, representatives of state bodies may be included in the commission.
220. The Commission should check the availability of documents and materials confirming the timeliness and completeness of the measures taken to identify the cargo, and establish that the available materials are sufficient to make a decision on the sale or destruction of the cargo.
221. When deciding on the sale or destruction of cargo, the commission shall without fail consider the following documents:
Xxii. Termination of the contract for the carriage of passengers by air, the contract for the carriage of goods by air. Change of the contract of air transportation of the passenger, the contract of air transportation of freight
226. A passenger shall have the right to refuse carriage in accordance with the procedure established by the legislation of the Russian Federation.
227. Forced refusal of a passenger to be transported shall be deemed a refusal in the event of:
cancellation or delay of the flight indicated in the ticket;
carrier changes of the transportation route;
flight is not scheduled;
failed departure of the passenger due to the inability to provide him a seat on the flight and the date specified in the ticket;
unsuccessful transportation of a passenger in an aircraft caused by a passenger’s delay at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of a passenger no substances or objects prohibited for transportation were found;
failure of the carrier to dock flights in the case of a single carriage;
illness of a passenger or a member of his family or a close relative jointly accompanying him on the aircraft, as evidenced by medical records, or the death of a family member or close relative, as documented, subject to notice to the carrier before the end is set in accordance with paragraph 81 of these Rules for the time of registration of passengers on the flight indicated in the ticket.
Illness of a passenger or a member of his family or a close relative along with him on an aircraft is the reason for the forced refusal of a passenger to be transported if there are contraindications to flight confirmed by medical records on the date of departure of the aircraft indicated in the ticket.
The requirements for such medical documents to be submitted in connection with the illness of a passenger, a member of his family or a close relative, together with him on an aircraft, are determined by the rules of the carrier;
failure to provide the passenger with the service specified in the ticket;
incorrect registration of the ticket by the carrier or an authorized agent.
The carrier may recognize the passenger’s refusal of carriage as forced in other cases.
Family members are spouses, parents and children (adoptive parents and adopted children), and close relatives are grandfathers, grandmothers and grandchildren, full and half brothers and sisters.
_____________________________
* Clause 3 of Article 108 Federal Law of March 19, 1997 N 60-ФЗ “Air Code of the Russian Federation” (Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, Art. 3483; 2004, N 35, Art. 3607 , N 45, article 4377; 2005, N 13, article 1078; 2006, N 30, article 3290, 3291; 2007, N 1 (part I), article 29, N 27, article 3213, N 46, article 5554, N 49, article 6075, N 50, article 6239, 6244, 6245; 2008, N 29 (part 1), article 3418, N 30 (part II), article 3616; 2009, N 1, Article 17, N 29, Article 3616; 2010, N 30, Article 4014; 2011, N 7, Article 901, N 15, Article 2019, 2023, 2024, N 30 (part 1), Article 4590, N 48, Article 6733, N 50, Article 7351; 2012, N 25, Article 3268, N 31, Article 4318, N 53 (Part 1), Article 7585; 2013 , N 23, Article 2882, N 27, Article 3477; 2014, N 16, Article 1830, Article 1836, N 30 (Part I), Article 4254).
Requirements in respect of air carriage for international air carriage also by the rules determined by the relevant authorities of the state of departure, destination or transit;
2) the refusal of a passenger, cargo owner, or shipper to comply with the requirements imposed on them by federal aviation regulations;
3) if the state of health of the passenger of the aircraft requires special conditions of air transportation or threatens the safety of the passenger or other persons, as evidenced by medical records, as well as creates disorder and unavoidable inconvenience for other persons;
4) the refusal of the passenger of the aircraft to pay for the transportation of his baggage in the amount and under the conditions stipulated by the contract of air transportation of the passenger;
5) the passenger’s refusal to pay for the transportation of the next child with him, except as otherwise provided
230.1. The voluntary change by the passenger of the terms of the contract for the carriage of passengers by air, the contract for the carriage of goods by air shall be made by agreement between the carrier and the passenger, the shipper in accordance with the terms of the applied fare.
Change by the passenger of the transportation route (change of points between which the transportation is performed, change of the sequence of points established in the transportation document, between which the transportation is performed, cancellation of the flight in one or several sections of the route of transportation) and other changes to the terms of the passenger air carriage contract are made within the term of the obligation to transport the passenger, except in cases of forced passenger changes the terms of the contract of air transportation of the passenger.
231. Refund of freight shall be made by the carrier or, on his instructions, by an authorized agent at the place of payment for the carriage, as well as in the points provided for by the rules of the carrier.
Charges are returned in connection with the termination of the carrier’s operating activities, suspension of the operator’s certificate, revocation of the operator’s certificate, suspension of the license, revocation of the license, and termination of the license by the carrier in accordance with the laws of the Russian Federation.
232. Charges are returned on the basis of an unused (partially used) transportation document to a person specified in a transportation document, upon presentation of an identity document, or to an authorized person — upon presentation of an identity document, and a document confirming the right to receive monies .
Order ______________________________
*(9) Paragraph 2 of Article 110 Air Code of the Russian Federation.
*(10) Paragraph 2 of Article 111 Air Code of the Russian Federation.
*(11) Paragraph 3 of Article 112 Air Code of the Russian Federation.
*(12) Paragraph 1 of Article 107 Air Code of the Russian Federation.
On Amendments to the Federal Aviation Rules "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees, approved by order of the Ministry of Transport of the Russian Federation of June 28, 2007 No. 82, in terms of baggage
In accordance with Article 102 of the Federal Law of March 19, 1997 No. 60-ФЗ “Air Code of the Russian Federation” (Collected Legislation of the Russian Federation, 1997, No. 12, Art. 1383; 1999, No. 28, Art. 3483; 2004, No. 35, article 3607, No. 45, article 4377; 2005, No. 13, article 1078; 2006, No. 30, article 3290, 3291; 2007, No. 1, article 29, No. 27, article 3213, No. 46, article 5554, No. 49, article 6075, No. 50, article 6239, 6244, 6245; 2008, No. 29, article 3418, No. 30, article 3616; 2009, No. 1, article 17, No. 29, Article 3616; 2010, No. 30, Article 4014; 2011, No. 7,
Art. 901, No. 15, Art. 2019, 2023, 2024, No. 30, art. 4590, No. 48, Art. 6733, No. 50, Art. 7351; 2012, No. 25, Art. 3268, No. 31, Art. 4318, No. 53, Art. 7585; 2013, No. 23, Art. 2882, No. 27, Art. 3477; 2014, No. 16, Art. 1830, art. 1836, No. 30, Art. 4254, No. 42, Art. 5615; 2015, No. 27, Art. 3957, No. 29, Art. 4342, 4356, 4379, 4380; 2016, No. 1, Art. 82, No. 18, Art. 2487, No. 111) pr and k and s in a yu:
Introduce changes to the Federal Aviation Rules “General Rules for Air Transportation of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees”, approved by Order No. 82 of the Ministry of Transport of the Russian Federation dated June 28, 2007 (registered with the Ministry of Justice on September 27, 2007). , registration number 10186), as amended by orders of the Ministry of Transport of the Russian Federation of October 8, 2008 No. 165 (registered by the Ministry of Justice of Russia on December 24, 2008, registration number 12964), of October 25 2010
No. 231 (registered by the Ministry of Justice of Russia on December 14, 2010, registration No. 19174), dated April 2, 2012 No. 88 (registered by the Ministry of Justice of Russia on May 5, 2012, registration No. 24083), dated April 30, 2014 No. 114 (registered The Ministry of Justice of Russia on May 23, 2014, Registration No. 32421), dated July 16, 2014 No. 187 (registered by the Ministry of Justice of Russia on August 25, 2014, Registration No. 33780), dated February 15, 2016 No. 25 (registered by the Ministry of Justice of Russia on March 21 2016, registration number 41479), dated November 24, 2016 No. 363 (registered by the Ministry of Justice of Russia on December 22, 2016, registration number 44878) changes but appendix to this order.
Minister M.Yu. Sokolov
ATTACHMENT
to the order of the Ministry of Transport of Russia
from _______________ № ___
CHANGES
made to the Federal Aviation Regulations
“General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees”, approved by order of the Ministry of Transport of the Russian Federation of June 28, 2007 No. 82 (registered by the Ministry of Justice of Russia on September 27, 2007, registration number 10186)
1. Paragraph 3 of clause 37 shall be amended as follows:
“On the conditions of the passenger air carriage contract, including the free baggage allowance in the case of a passenger concluding an air carriage contract providing for the free baggage allowance, objects and things prohibited for carriage, special conditions of baggage carriage, etc.”;
2. Paragraph 3 of clause 113 shall be stated as follows:
“A guide dog accompanying a visually impaired passenger is transported free of charge. The guide dog must have a collar and a muzzle and be tied to the seat at the foot of the passenger whom it accompanies. ”;
3. Clause 122 shall read as follows:
“When a passenger concludes a contract of air transportation of a passenger that stipulates a condition for the return of the carriage charge upon termination of the air carriage contract, the passenger of the aircraft has the right to transport his baggage within the established norm at no additional charge (hereinafter the free baggage allowance).
The free baggage allowance is set by the carrier and provides for the number of pieces of baggage and the weight of baggage per passenger on the aircraft. At the same time, the free baggage allowance may not provide for less than ten kilograms per passenger of the aircraft. ”;
4. Clause 123 shall read as follows:
“123. When a passenger concludes a contract of air carriage of a passenger that stipulates a condition for the return of the carriage charge upon termination of the contract of air carriage, the carrier must accept baggage for carriage within the free baggage allowance. ”;
5. Clause 127 shall be amended as follows:
"127. At the request of passengers traveling together with the same purpose of traveling to the same airport (point) of destination or airport (point), stopping on the same flight (family members, people traveling together or following a business trip) and when these passengers enter into contracts for the carriage of passengers by air that stipulate the condition for the return of the carriage charge upon termination of the contract of carriage by air, the carrier must apply to these passengers the amount of free baggage allowances of each of the passengers.
Combining only applies to free baggage allowance. Luggage is issued for each passenger individually. ";
6. Clause 133 shall be amended as follows:
“133. As hand luggage items are accepted, the weight and dimensions of which are set by the carrier and allow you to safely place them in the cabin of the aircraft. The weight of carry-on baggage cannot be less than five kilograms per passenger ”;
7. Clause 135 shall read as follows:
“135. The passenger has the right to carry the following items with him without charge:
Ladies handbag or briefcase;
baby food for the child during the flight;
suit in a portfed;
baby cradle when transporting a child;
crutches, folding wheelchair, having dimensions that allow you to safely place them in the cabin of an aircraft on a shelf above the passenger seat or under the seat in front of the standing passenger seat.
Things mentioned in this paragraph are not presented for weighing, are not subject to registration and are not marked with tags. ";
8. Clause 136 shall be amended as follows: ъ
“136. Transportation of oversized baggage, overweight baggage, utility dogs, pets and birds, as well as passenger baggage when they conclude a contract that does not provide for free baggage allowance, is paid based on their actual weight according to the baggage charges established by the carrier regardless of other things the passenger transported in quality of baggage, with the exception of guide dogs traveling with a visually impaired passenger, as well as wheelchairs used by a disabled passenger and other persons with reduced mobility knowledge activities
Subject to the conclusion by the passenger of the contract providing for the free baggage allowance, when transporting excess baggage the difference between the established free baggage allowance and the weight of baggage items presented for transportation is paid according to the baggage rates established by the carrier. ”.
In accordance with Article 102 of the Federal Law of March 19, 1997 N60-FZ "Air Code of the Russian Federation" (Collected Legislation of the Russian Federation, 1997, N 12, Article 1383; 1999, 28, Art. 3483; 2004, N 35, 3607, N 45, Art 4377; 2005, N13, Art 1078; 2006, N 30, 3290, Art. 2929; 2007, N 1, Art. 29) and sub-clause 5.2.1 of the Regulation on the Ministry of Transport of the Russian Federation approved by the Decree of the Government of the Russian Federation dated July 30, 2004 N 395 (Collected Legislation of the Russian Federation, 2004, N32, Art.3342; 2006, N 52, Art.5587, N24, Art.2601, N 15, Art. 1612) , ordering:
1. To approve the attached Federal Aviation Rules "General Rules for the Carriage of Passengers, Baggage, Cargo and Requirements for Serving Passengers, Consignors, Consignees".
2. Not to apply on the territory of the Russian Federation the order of the Ministry of Civil Aviation of January 16, 1985 N 19 "On approval and introduction of the Rules for the carriage of passengers, baggage and cargo on the air lines of the USSR" and the order of the Minister of Civil Aviation of January 3, 1986 N 1 / I "On approval and implementation of the Rules for the International Carriage of Passengers, Baggage and Cargo by Air".
Minister I. Levitin
Federal Aviation Rules "General rules for the carriage of passengers, baggage, cargo
and requirements for servicing passengers, consignors, consignees "
I. General provisions
1. The Federal Aviation Rules "General Rules for the Carriage of Passengers, Baggage, Cargo, and Requirements for Servicing Passengers, Consignors, Consignees" (hereinafter referred to as the Rules) are developed in accordance with the Convention for the unification of some rules concerning international air transportation 1 (Warsaw, October 12 1929) and Articles 102 and 106 of the Federal Law of March 19, 1997 N60-FZ "Air Code of the Russian Federation" 2 (hereinafter referred to as the Air Code of the Russian Federation).
The rules determine the conditions for the carriage by air of passengers, passenger's belongings, including items carried by the passenger, and carry-on baggage carried on board an aircraft on the basis of a contract for the carriage of passengers by air (hereinafter - baggage), property accepted for carriage on the basis of a consignment note (hereinafter - cargo), the rights and obligations of the carrier, other persons involved in the organization and provision of air transportation, as well as passengers, shippers and consignees.
2. The rules are applied when carrying out domestic and international air transportation (hereinafter - carriage) of passengers, baggage, cargo on scheduled flights of aircraft and additional flights (hereinafter - scheduled flights) and flights under an aircraft charter agreement (air charter) (hereinafter - charter flights).
3. When performing international transportation, these Rules are applied in the part that does not contradict the international agreements of the Russian Federation on air traffic, as well as laws, regulations, rules and regulations of the state authorities of the country, to, from or through the territory of which such transportation is carried out.
4. Carriers have the right to establish their own rules of air transportation (hereinafter - the rules of the carrier). These rules should not contradict the general rules of air transportation and degrade the level of service for passengers, consignors, consignees 3.
The carrier’s rules may be modified by him without notifying passengers, consignors and consignees, provided that the changes do not apply to the passenger, consignor or consignee after concluding an agreement on the carriage of passengers by air, or contract of carriage of goods by air.
5. A passenger, consignor, consignee must comply with the laws of the Russian Federation, international treaties of the Russian Federation and the laws of the country, to, from or through the territory of which passengers, baggage and cargo are transported, concerning the carriage of passengers, baggage and cargo, and meeting the requirements for ensuring flight safety, aviation security, as well as requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytos regulatory and other types of control in accordance with the legislation of the Russian Federation.
6. The carrier organizes, ensures and performs the transportation of passengers, baggage, cargo by regular flights. The carrier has the right to transfer the obligations or their part under the contract of air transportation to the person carrying out the reservation, sale and registration of carriage on the carriage documents on behalf of the carrier (hereinafter - authorized agent), to the person carrying out airport or other activities to provide services for passengers, baggage, cargo based on certificate of conformity provided by the legislation of the Russian Federation (hereinafter - the service organization) or another person, including the carrier, being responsible for their actions (inaction) before the passenger, the shipper and the consignee and the fulfillment of the contract for the carriage of passengers by air, the contract for the carriage of cargo by air.
The carrier performs the carriage of passengers, baggage, cargo by charter flights in accordance with the charter agreement of the aircraft (air charter).
7. Transportation of passengers, baggage, goods by regular flights is carried out in the time and manner prescribed by the contract of carriage of passengers by air, the contract of carriage of goods by air.
The terms of the contract for the carriage of passengers by air, the contract for the carriage of goods by air are contained in the Air Code of the Russian Federation, the carrier’s rules, the conditions for applying the fare and the shipping document.
Ii. Booking passenger transportation, baggage, cargo
8. Fixing a passenger seat and carrying capacity on an aircraft for the carriage of a passenger, baggage, cargo for a certain flight and date (hereinafter referred to as booking) is a mandatory condition for the carriage of passenger, baggage, cargo by air.
9. When booking, as a rule, automated reservation systems are used.
10. Reservations should be reflected in the booking system - the carrier. Information about the reservation must be provided by the carrier or an authorized agent to the passenger, the shipper.
11. Booking a passenger seat and carrying capacity for a passenger involves the carriage of the passenger and his baggage on the date, the flight and the route on which the reservation was made.
Reservation of freight capacity for cargo involves the carriage of cargo on the date, by flight and on the route for which the reservation was made, unless otherwise provided by the air cargo transportation agreement.
12. Reservations are made in time and manner established by the carrier.
13. To make a reservation, the passenger can contact the carrier or an authorized agent directly to the point of sale of transportation, either by phone, e-mail, etc., or book a passenger seat and carrying capacity independently through information systems.
14. When making a booking, the passenger shall provide the necessary information about his personal data and, if available, about the special conditions of carriage of the passenger and baggage.
In case of a passenger’s refusal to provide information necessary for booking, the reservation is not made.
When booking, the passenger can provide a phone number or other contact method for informing him.
15. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent:
provides the passenger with accurate and complete information about the aircraft’s schedule, the availability of free passenger seats and carrying capacities, tariffs and conditions for applying tariffs, the carrier’s rules, the terms and conditions of the passenger air carriage contract, the conditions of service on board the aircraft, the type of aircraft, the carrier will actually carry out transportation, other related information;
16. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent has the right not to assign a specific passenger seat in the cabin of the aircraft with a declared class of service. In this case, the number of the passenger seat allocated to the passenger is indicated at the check-in of the passenger.
17. Booking for a ticket issued with an open date of departure is subject to availability of free passenger seats and free carrying capacity on the carrier’s flight within the scope of the contract for the carriage of passengers by air.
18. If a passenger who has a ticket with an open date of departure requests to book a carriage, and the carrier is not able to provide passenger space and carrying capacity during the contract, the carrier or an authorized agent must make a reservation for the next flight on which there is a free passenger seat and capacity of that class of service that corresponds to the paid fare.
19. Reservation of freight capacity for the goods is made by the carrier or an authorized agent.
20. When booking a carrying capacity, the shipper must inform the carrier or an authorized agent of the shipper and consignee information, cargo name, estimated date of shipment, gross weight (hereinafter referred to as weight) and cargo volume, dimensions of each package, number of packages, handling conditions with cargo, cargo properties, requiring special conditions or precautions during its transportation, storage and handling.
21. Prior to booking a cargo carrying container, the carrier or an authorized agent checks the cargo to determine whether the cargo or its part is classified as dangerous goods. Inspection of cargo determines the possibility and conditions for the transport of dangerous goods.
22. When booking a cargo carrying container, the carrier or an authorized agent:
provides the shipper with information about the timetable for the movement of aircraft, tariffs and conditions for their use, the carrier's rules, the terms of the contract for the carriage of cargo by air, the availability of free carrying capacity, tonnage, and other related information;
makes the selection of the optimal route and freight charge for transportation, taking into account the tariffs and conditions for their use.
23. When an authorized agent makes a reservation, the passenger, the shipper shall be provided with information in accordance with the passenger conditions specified by the passenger, the shipper, and / or the general conditions of carriage for each carrier.
24. The carrier and the authorized agent shall not have the right to transfer information received from the passenger or shipper to third parties, with the exception of cases provided for by the legislation of the Russian Federation or international treaties of the Russian Federation.
25. For reservations, it is necessary to arrange transportation with the carrier:
1) a passenger with a child up to 2 years;
2) a child not accompanied by an adult passenger who will be transported under the supervision of the carrier;
3) a seriously ill passenger;
4) a patient on a stretcher;
5) a passenger who is deaf, unaccompanied;
6) a visually impaired passenger with a guide dog;
7) an unaccompanied passenger, deprived of sight and / or hearing, which will be transported under the supervision of the carrier;
8) a passenger whose ability to move when using air transport is limited and / or whose condition requires special attention during maintenance (hereinafter - a passenger with reduced mobility);
9) a passenger with weapons and / or ammunition;
10) baggage in excess of the free baggage allowance established by the carrier (hereinafter referred to as excess baggage);
11) baggage, the dimensions of one piece of which in packaged form exceed two hundred and three centimeters in the sum of three dimensions (hereinafter referred to as oversized baggage);
12) baggage, the weight of one piece of which exceeds thirty two kilograms (hereinafter referred to as heavy baggage);
13) baggage to be transported only in the cabin of the aircraft;
14) currencies in banknotes or coins, stocks, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);
15) cargo with declared value;
16) items and substances that are subject to damage after a certain period of storage or with the adverse effects of temperature, humidity or other environmental conditions (hereinafter - perishable goods);
17) items or substances that are capable of posing a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter referred to as dangerous goods);
18) cargo, the weight of one package of which exceeds eighty kilograms (hereinafter referred to as heavy cargo);
19) cargo, the dimensions of one package of which exceed the dimensions of loading hatches and / or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);
20) cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);
21) dogs, cats, birds and other small indoor (domesticated) animals (hereinafter referred to as indoor animals (birds);
22) animals, birds, insects, fish, etc. (further - animals);
23) cargo requiring special conditions of carriage;
24) human remains and animal remains.
26. Booking is canceled without warning the passenger, the shipper in the following cases:
if the passenger has not paid for the carriage within the period specified by the carrier or an authorized agent and has not issued a ticket;
if the shipper has not presented the goods for transportation within the period specified by the carrier or an authorized agent;
if the shipper presented the cargo with improperly executed documents necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, or the cargo does not comply with the requirements established by regulatory legal acts Russian Federation and these Rules.
27. If the passenger has not used the reserved passenger seat in any part of the transportation route, the passenger must inform the carrier of the intention to continue the transportation in the subsequent sections of the transportation route. If the passenger has not informed the carrier of the intention to continue the carriage, the carrier has the right to cancel the reservation on each subsequent leg of the journey without notifying the passenger. At the same time, the carrier’s obligation to transport the passenger does not expire.
28. When booking a carriage with a transfer (reloading) of a passenger, baggage, cargo at the airport specified in the shipping document, within twenty-four hours from one flight to another flight for further transportation route (hereinafter - transfer airport), the carrier or authorized the agent is obliged to provide a reservation and receive a confirmation of the reservation on all sections of the passenger, baggage, cargo transportation, including on sections that are transported by other carriers, allowing the passenger to arrive to check in at a set time to go through the established procedures for checking in and processing baggage, paying for excess baggage and (or) other payable baggage, passing inspection, reloading baggage, cargo for another flight and meeting the requirements related to border, customs, immigration, sanitary and quarantine , veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, as well as procedures for transferring cargo from one aircraft to another.
Iii. Payment of passenger transportation, baggage, cargo
29. For transportation of passengers, baggage, goods by regular flights, the carrier or an authorized agent is charged a charge.
30. Freight charge is determined on the basis of the amount of money set by the carrier for the transportation of one passenger and his baggage within the free baggage allowance per unit of weight / baggage space, unit weight / cargo location (hereinafter referred to as tariffs) or combinations of airport tariffs ( point), from which the carriage of a passenger, baggage, cargo begins according to the passenger air carriage contract, the air cargo carriage contract (hereinafter - airport (point) of departure) to the airport (point) of destination.
31. Freight is specified in the shipping document.
32. The fee for the carriage of passengers, baggage, cargo by charter flights may not be indicated in the shipping document.
33. Payment for carriage and ticket issuance shall be made after booking, except for the cases specified in paragraph 34 of these Rules.
34. Payment for carriage and ticket issuance can be made before booking in the following cases:
issuing a ticket with an open departure date (without specifying a fixed date on the ticket);
issuing a ticket with the status of waiting for free carrying capacity (a ticket with the status of "landing");
registration of the ticket in the presence of free carrying capacities after the end of the check-in of passengers and baggage.
35. The forms and procedure for payment of freight shall be established by the carrier.
36. Charges may be paid by prepayment. In this case, the payment for carriage may be carried out in one point of sale of carriages, and the drawing up of a shipping document - in another point of sale of carriages.
37. When paying for and / or arranging the carriage, the carrier or an authorized agent provides the passenger with accurate and complete information about the conditions of carriage, including information:
specified in the shipping document;
on the terms of the passenger air carriage contract, including on free baggage allowance, objects and things prohibited for carriage, special conditions of baggage carriage, etc .;
about carrier rules;
about the carrier who will actually carry out the carriage;
about the way to the airport of departure;
the place and time of the beginning and end of check-in for the flight;
on requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation;
on the rules and procedures for pre-flight and post-flight inspection of passengers and baggage;
on the conditions of service on board the aircraft;
about the type of aircraft.
38. When paying for and / or arranging the carriage, the carrier or authorized agent provides the shipper with accurate and complete information about the conditions of carriage, including information:
on the conditions of the contract for the carriage of cargo
about the rules of cargo transportation;
about the conditions of application of the tariff;
on requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
39. When paying for the carriage of a passenger and his baggage, the rates applicable on the date of commencement of transportation shall apply.
When paying for the carriage of goods, tariffs applicable on the date of issuance of the consignment note are applied.
40. If, prior to the commencement of transportation, the tariffs are changed by the carrier, the transportation of passengers on tickets issued before the tariff change is carried out without recalculation with the passengers, provided that the original conditions of the air carriage contract are preserved.
41. In the event of a passenger changing the terms of a passenger carriage contract due to the cancellation or delay of the flight indicated in the ticket; carrier changes of the transportation route; flight is not scheduled; failed departure of the passenger due to the inability to provide him a seat on the flight and on the date specified in the ticket; unsuccessful transportation of a passenger in an aircraft caused by a passenger’s delay at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of a passenger no substances or objects prohibited for transportation were found; failure of the carrier to dock flights in the case of a single carriage; the sudden illness of the passenger or the illness or death of a member of his family, together with him on the aircraft, which is confirmed by medical records; failure to provide the passenger with the service specified in the ticket; incorrect issuance of a ticket by the carrier or an authorized agent (hereinafter, a forced change by the passenger of the terms of the passenger air transport contract) before the start of the carriage, the charge is determined based on the tariffs in force at the date of carriage stipulated by the original air carriage contract of the passenger.
42. In case a passenger changes the terms of a passenger air carriage contract for reasons not specified in paragraph 41 of these Rules (hereinafter, the passenger voluntarily changes the terms of a passenger air carriage contract) prior to the start of carriage, the charge is determined based on the tariffs valid on the date of commencement of the new air travel. transportation.
43. In case of a voluntary or forced change by a passenger of the terms of a passenger transportation agreement after the commencement of transportation, when the charge changes, the transportation is carried out at the rates in effect at the date of commencement of transportation.
Iv. Registration of transportation of the passenger, baggage, freight
44. The contract for the carriage of passengers by air, the contract for the carriage of goods by air shall be certified, respectively, by a ticket, a baggage check, and a consignment note 4 (hereinafter referred to as shipping documents).
45. Shipping documents are issued by the carrier or an authorized agent.
46. Registration of shipping documents is carried out by entering the necessary data into an electronic or paper form of a shipping document in manual, automated or electronic mode.
47. Registration of the shipping document after booking is made in the terms established by the carrier.
48. To make payments by the carrier or an authorized agent, a document drawn up by the carrier or its authorized agent is used, certifying payment of fees and services (warrant of different charges), a document issued by the carrier or its authorized agent and certifying payment of baggage transportation in excess of the free transportation allowance baggage, baggage with declared value, other baggage that is subject to additional payment (receipt for payment of excess baggage), document, certifying yayuschy payment of fees and service (receipt miscellaneous charges) and other documents in accordance with the Russian legislation.
49. For registration of shipping documents and payment payment documents, the carrier’s own documents and (or) documents issued under a contract with carriers by another organization may be used to ensure mutual settlements between carriers and other participants in the transportation process.
50. A separate ticket is issued for each passenger.
The ticket can be issued in electronic form or on paper.
51. The ticket is issued on the basis of the data of the passenger's identity document.
In the case of the sale of preferential carriage or carriage at a special fare, the ticket is issued on the basis of the data of the document specified in the first paragraph of this clause and documents confirming the passenger's right to a benefit or use of a special fare.
In the case of payment for carriage by bank transfer or with a deferred payment, the ticket is issued on the basis of the data of the document specified in the first paragraph of this clause and documents confirming (guaranteeing) the payment for transportation.
52. A passenger can receive a issued ticket or route / receipt of an electronic ticket directly at the point of sale of transportation by the carrier or an authorized agent, or choose a delivery method agreed with the carrier or an authorized agent, or receive the route / receipt of an electronic ticket independently in the manner established by the carrier or authorized agent .
53. A ticket paid at a tariff that does not limit the conditions of sale and use (hereinafter referred to as the normal fare) certifies the carrier’s obligation to transport a passenger and his baggage for one year, starting from the date of carriage, and if the carriage has not commenced from the date of issue ticket.
A ticket paid at a special rate certifies the carrier’s obligation to transport the passenger and his baggage within the terms established by the contract.
54. The carrier or an authorized agent must warn the passenger of the need for the passenger to keep the ticket (unused coupons) throughout the journey.
55. The use of a ticket by a person not indicated on the ticket is not allowed. In the case of presentation of a ticket by a person not indicated on the ticket, the ticket is withdrawn by the carrier and its cost is not returned to the bearer. In this case, the carrier draws up a statement indicating the reasons for withdrawing the ticket.
56. The consignment note certifies the conclusion of the contract for the carriage of cargo by air, the acceptance of the cargo for carriage and the conditions of carriage of the cargo.
The consignment note contains information on the carriage of cargo during its movement from the airport (point) of departure to the airport (point) of destination, as well as information on payment for the carriage of cargo, the first copy of the consignment note remains with the carrier, the second copy is intended for the consignee and must follow with cargo, the third copy is returned by the carrier or authorized agent to the shipper upon acceptance of the goods.
57. The consignment note shall be drawn up on the basis of the application for the carriage of cargo signed by the shipper and a document certifying the identity of the consignor, or a power of attorney and a document certifying the identity of the holder of the power of attorney.
58. The application for the carriage of goods shall indicate the information necessary for the carriage of the goods, information about the dangerous goods and the absence of objects and substances prohibited for carriage.
59. If the cargo to be transported has special properties or requires special conditions of carriage, the consignor must indicate this in the application for the carriage of cargo.
60. The consignor is obliged to provide reliable and sufficient information necessary for processing the consignment note.
The consignor is obliged to provide reliable and sufficient documents that, prior to the transfer of the goods to the consignee, are necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation. The carrier is not obliged to verify the authenticity or sufficiency of these documents.
61. One or several cargo packages may be accepted for carriage, which follow one consignment note to one consignee (hereinafter referred to as cargo consignment).
A consignment note is issued for the carriage of each shipment by air.
62. All necessary entries in the consignment note must be made at the time of its execution, and all copies of the consignment note must be identical.
Changes to the consignment note are made by the carrier or an authorized agent as agreed with the shipper.
63. The consignment note must be signed by the carrier or an authorized agent and shipper.
64. The indication in the consignment note the address of the consignee "on demand" is not allowed.
65. In the consignment note, a note is made about the special properties of the cargo in the presence or necessity of special conditions of its transportation.
In the event that the carrier or an authorized agent has carried out an inspection of the condition of the goods, a check is made in the consignment note.
In the consignment note, a note is made about the declared value of the cargo, the sealing of the cargo, and the name of the consignor’s seals.
If the value of the goods is not declared, then in the consignment note a note is made that the value of the goods is not declared.
66. When transporting a cargo that is delivered to the airport by one flight according to the cargo bill, and then transported by another flight of the same or another carrier (hereinafter referred to as transfer cargo), the carrier or an authorized agent shall issue a cargo bill indicating the airports (points) of transfer .
67. If the passenger changes the terms of the contract for the carriage of the passenger by air, a new ticket is issued to the passenger.
In the event of a change in the terms of a passenger carriage contract after its commencement, the change may be drawn up using a special sticker (sticker), which has columns corresponding to the columns of the ticket to be changed, and pasted on the ticket if the transportation route does not change, or the carrier’s written consent to the ticket for the carriage by another carrier or for the exchange of the originally issued ticket or warrant of different fees, receipts for payment of excess baggage, receipts any fees or using the manifest of the interrupted flight if the passenger following the flight of one carrier must be transferred to the flight of another carrier and / or flight coupons corresponding to this part of the carriage cannot be given to another carrier due to a forced change in the terms of the contract air transport of a passenger or a passenger is issued a new ticket.
68. Changes to the ticket are made by the carrier or an authorized agent with the consent of the carrier.
69. If a ticket was declared lost or incorrectly issued or damaged by a passenger, the carrier must immediately take all measures depending on him to establish the fact of concluding a contract for the carriage of passengers by air.
If it is determined that the passenger’s air carriage contract was not concluded, the ticket is considered invalid and the passenger is not allowed to be transported. A ticket recognized as invalid shall be annulled by the carrier with the drawing up of a statement stating the reasons for recognizing the ticket invalid.
If it is determined that the passenger's air carriage contract was actually concluded, the carrier accepts the passenger for carriage in accordance with the terms of the concluded air carriage contract of the passenger with the appropriate ticket issuance.
70. The absence, irregularity or loss of a travel ticket does not affect the existence or validity of the contract for the carriage of passengers by air, or the contract for the carriage of goods by air.
71. Carriage of a passenger, baggage, cargo, performed to the airport (point) of destination, to which the passenger should be delivered, baggage, cargo according to the passenger air carriage agreement, cargo air carriage contract (hereinafter - airport (point) of destination) by several carriers one by one a shipping document or additional shipping documents issued together with it is considered as a single shipment regardless of whether there was a transfer (overload) or a break in transportation.
V. Schedule, delay and cancellation of the flight, route of transportation, change of route of transportation
72. Regular flights are carried out in accordance with the timetable of the aircraft, formed by the carrier and published in the computer data bank of the timetable of the aircraft.
Charter flights are carried out in accordance with the schedule (schedule) of charter flights.
departure airport;
destination airport;
airport (s) located along the route of transportation in which the aircraft is scheduled to land according to the aircraft’s schedule;
carrier code;
flight number;
days of the flight;
departure time (local);
arrival time (local);
flight performance period;
type (s) of the aircraft.
Aircraft timetables may contain other information.
74. In the event of a change in the aircraft timetable, the carrier should take possible measures to inform the passengers, consignors with whom the passenger air carriage contract is concluded, the air cargo carriage contract, about changing the aircraft motion schedule in any available way.
75. Transportation of passengers, baggage and cargo is performed between the airports (points) of departure, transfer (stop) and destination (hereinafter referred to as the transportation route) indicated in the transportation document in the prescribed sequence. The change of the transportation route specified in the shipping documents can be made by agreement between the carrier and the passenger, the shipper. If the passenger changes the route of transportation, the carrier may recalculate the cost of transportation.
76. The carrier has the right to cancel, delay the flight specified in the ticket, cargo invoice, replace the type of aircraft, change the route of transportation, if required by the conditions of flight safety and / or aviation safety, as well as at the request of state bodies in accordance with their competence.
Vi. Registration of passengers and baggage
77. For the carriage of passengers, baggage, the carrier provides for the registration of passengers and baggage.
78. A passenger is allowed to be transported if a ticket is properly issued.
79. The carriage of a ticket with an open date of departure is carried out after booking the passenger seat and carrying capacity and the carrier or an authorized agent enters the departure date and flight number in the ticket.
80. A passenger must arrive in advance at the place of passenger check-in and baggage registration, no later than the time specified by the carrier, to undergo the established check-in and baggage procedures, pay for excess baggage and (or) other payable baggage, passing inspection, etc. (hereinafter - pre-flight formalities) and fulfillment of requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, as well as to the place of boarding the aircraft.
81. Passenger check-in and baggage check-in at the airport ends no earlier than 40 minutes before the departure time of the aircraft on a schedule or according to the schedule (schedule) of charter flights. The end time of check-in at check-points located outside the airport, as well as check-in on the carrier’s website is set taking into account the time required for delivery (arrival) of passengers and baggage to the airport of departure for boarding (loading) the aircraft and passing through the pre-flight formalities and requirements related to border, customs, immigration, sanitary-quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
82. The registration of passengers and baggage are made on the basis of a ticket and a document certifying the identity of the passenger, as well as other documents stipulated by the legislation of the Russian Federation, if necessary.
83. In international carriages, a passenger must have exit, entry and other documents drawn up in accordance with the established procedure, which are required in accordance with the laws of the country, to the territory, from or through which the carriage will be carried out.
84. At check-in, a passenger is issued a boarding pass, in which the initials and surname of the passenger, flight number, departure date, end time for boarding the flight, gate number and the seat number on board the aircraft are indicated. If necessary, other information may be added to the boarding pass.
85. At check-in of passengers and baggage, a passenger is obliged to present for weighing all baggage intended for transportation, except for the items specified in clause 135 of these Rules.
86. The carrier or service organization shall indicate in the baggage check, which is part of the ticket certifying acceptance for baggage, the number of items and / or weight gross (hereinafter referred to as weight) of baggage, except for the items specified in paragraph 135 of these Rules. If the passenger has a ticket in electronic form, information on the number of seats and / or weight of baggage, except for the items specified in paragraph 135 of this Regulation, shall be entered in electronic form.
87. When making a baggage, a passenger is issued a part (tear-off coupon) of a numbered baggage tag, and another part is attached to each piece of baggage accepted by the carrier for carriage under the carrier’s responsibility for the safety of these items from the moment they are handed over to the passenger (hereinafter checked baggage ).
A numbered luggage tag is used to identify each piece of checked baggage.
To indicate special conditions of carriage, a special non-dimensional luggage tag is additionally attached to the checked baggage.
For items carried with the passenger transported in the cabin of the aircraft (hereinafter referred to as hand baggage), a non-dimensional “hand baggage” tag shall be attached, except for the items indicated in paragraph 135 of these Rules.
88. After the passenger’s check-in and baggage check, the carrier’s responsibility for the safety of checked-in baggage is imposed on the carrier
89. For transportation of baggage in excess of the established free baggage allowance, other baggage that is subject to payment, a fee is charged at the rate established by the carrier. Payment for the carriage of such baggage is issued a receipt to pay for excess baggage or an order of different fees.
90. The passenger must arrive at the boarding gate on board the aircraft no later than the time of the end of the boarding flight indicated in the boarding pass. Boarding a passenger on board an aircraft is made upon presentation of a boarding pass for the flight.
91. A passenger who is late for the time of the end of the check-in of passengers and baggage or boarding an aircraft may be denied transportation on this flight. The baggage of a registered passenger who has not appeared for boarding an aircraft shall be subject to removal from the aircraft and a mandatory inspection.
VII. Passenger service
92. The carrier or service organization provides passengers at the airport with visual and / or acoustic information:
about the time of departure and arrival of aircraft;
about the place, time of commencement and termination of check-in for the flight indicated in the ticket;
about the place, time of commencement and termination of boarding passengers in the aircraft;
about the delay or cancellation of the flight and the reasons for the delay or cancellation of the flight;
about the way to the nearest settlement between the airport and between airports;
on the rules and procedures for pre-flight and post-flight inspections of passengers and baggage;
about the general rules for passengers to meet the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation;
about the location of the rooms of the mother and child.
93. At the airport, the carrier or service organization provides:
check-in passengers and baggage for transportation;
delivery of passengers to the aircraft landing area and the organization of their landing in the aircraft;
delivery of baggage to the aircraft parking area, loading, placing and securing baggage on board the aircraft;
ensuring the exit of passengers from the aircraft, the delivery of passengers to the terminal building;
unloading of baggage from the aircraft, transportation and issuance of baggage to passengers.
94. The carrier provides a passenger on board an aircraft with a range of services depending on the type and equipment of the aircraft, the duration of the flight, the time of day during which the flight takes place, and the class of service indicated on the ticket. The scope of services and the procedure for their provision is determined by the rules of the carrier.
95. The carrier must provide on board the aircraft:
informing passengers about the flight conditions and general rules of behavior of passengers on board the aircraft, locations of main and emergency exits, conditions for leaving the aircraft in emergency situations, as well as locations in the aircraft cabin of personal protective equipment and inflatable ladders; / or hot drinks and food; first aid.
Hot meals are provided to passengers when the flight time of the aircraft exceeds three hours and then every four hours during the daytime and every six hours during the night.
96. A carrier on board an aircraft must have sufficient personnel trained to serve passengers.
97. For the services specified in paragraphs 92-95 of this Regulation, there is no additional charge.
98. Food and hot drinks may not be provided to passengers of aircraft, if this condition is established by the rules of the carrier and the passenger is informed about the conditions of service on board the aircraft before the conclusion of the contract for the carriage of passengers by air.
99. In the event of a break in transportation due to the carrier’s fault, as well as in the case of flight delay, flight cancellation due to adverse meteorological conditions, for technical and other reasons, the carrier is obliged to arrange the following services for passengers at the points of departure and at intermediate points:
provision of rooms for mother and child to a passenger with a child under the age of seven;
two phone calls or two e-mail messages while waiting for the departure of the flight for more than two hours;
provision of refreshments while waiting for the departure of the flight for more than two hours;
provision of hot meals while waiting for departure of the flight for more than four hours and then every six hours - during the daytime and every eight hours - at night;
accommodation at the hotel while waiting for the departure of the flight for more than eight hours - during the daytime and more than six hours - at night;
delivery by transport from the airport to the hotel and back in cases where the hotel is provided at no extra charge;
luggage storage organization.
The services specified in this paragraph are provided to passengers at no extra charge.
100. The carrier or service organization may provide the passenger with additional services of enhanced comfort in flight and on the ground.
101. Additional luxury services, the procedure for their provision and payment are established by the carrier, if they are provided by the carrier, or by an authorized agent, service organization, if they are provided by an authorized agent, service organization, or by agreement between the parties providing the services together.
Viii. Transportation of certain categories of passengers
102. A minor citizen of the Russian Federation, as a rule, leaves the Russian Federation together with at least one of the parents, adoptive parents, guardians or guardians. If a minor citizen of the Russian Federation leaves the Russian Federation unaccompanied, he must have, in addition to his passport, the notarized consent of the persons named to leave for a minor citizen of the Russian Federation indicating the date of departure and the state (s) who (who) he intends to visit 6 .
103. The child’s age is determined on the date of commencement of transportation from the airport (point) of departure indicated in the shipping document.
104. Children under two years of age are transported only when accompanied by an adult passenger.
Children from two to twelve years of age may be transported accompanied by an adult passenger or unaccompanied by an adult passenger under the supervision of the carrier, if such transportation is provided for by the carrier’s rules.
Children over the age of twelve can be transported unaccompanied by an adult passenger.
105. Unaccompanied children from two to twelve years of age may be transported under the supervision of the carrier only after being issued by parents, adoptive parents, guardians or caregivers in accordance with the carrier’s rules of a written application for the transportation of an unaccompanied child. At the request of parents, adoptive parents, guardians or caregivers, transportation under the supervision of the carrier may be extended to children under the age of sixteen.
106. One child under the age of two years is transported accompanied by an adult passenger for domestic transport free of charge, for international passengers with a discount of ninety percent of the normal or special fare, if there are no special conditions for applying the special fare, and without giving the child a separate seat. If a child under the age of two years is provided with a separate seat at the request of the accompanying passenger, then the child is transported with a discount of fifty percent of the normal or special fare, unless there are special conditions for applying the special fare.
Others with a passenger up to two years of age with the passenger, as well as children aged from two to twelve years of age, are transported at a discount of fifty percent of the normal or special fare, unless there are special conditions for applying the special fare, with individual seats.
107. In case of voluntary or forced change by the passenger accompanying the child, the terms of the passenger's air carriage contract after the start of carriage, the child's ticket is reissued (exchanged) at a rate corresponding to the child's age at the date of commencement of carriage from the airport (point) of departure.
108. A passenger must independently determine the possibility of using air transport, based on his state of health.
109. A citizen of the Russian Federation recognized by a court as incapable, at the request of parents, adoptive parents or guardians, can leave the Russian Federation accompanied by an adult who is able to ensure the safety of an incapable citizen of the Russian Federation and the safety of people around him. 7
110. A passenger is transported in a wheelchair unable to move independently, or a patient on a stretcher is accompanied by a person providing care for this passenger in flight.
Carrier rules may provide for the carriage of a passenger in a wheelchair unable to move independently, or a patient on a stretcher under the supervision of the carrier.
Transportation of the patient on a stretcher is made with the provision of additional seats on the aircraft with payment established by the carrier.
The carrier has the right to refuse the carriage of a passenger in a wheelchair patient on a stretcher in the absence of conditions on individual aircraft for the transportation of such passengers.
111. A passenger who is deprived of sight and / or hearing shall be transported with an accompanying person or without an accompanying carrier under the supervision, if such transportation is provided for by the rules of the carrier.
112. A passenger deprived of hearing may be transported unaccompanied by agreement with the carrier.
113. A visually impaired passenger, in agreement with the carrier, may be transported accompanied by a guide dog.
Carriage of a passenger without vision, accompanied by a guide dog, may be carried out upon presentation to the carrier of a document confirming the disability of this passenger and a document confirming special training of the guide dog.
A guide dog accompanying a passenger without sight is transported free of charge in excess of the free baggage allowance. A guide dog must have a collar and a muzzle and be tied to the seat at the feet of the passenger whom it accompanies.
114. An unaccompanied passenger, deprived of sight and / or hearing, a passenger in a wheelchair unable to move independently, or a patient on a stretcher is accepted for carriage under the supervision of the carrier in agreement with the carrier and after completing a written application for carriage under supervision in accordance with the carrier’s rules carrier.
115. Transportation of a passenger who, in accordance with the air transportation contract, arrived at the airport of transfer by one flight, and then carried by another flight of the same or another carrier along the transportation route (hereinafter referred to as transfer passenger), is carried out in accordance with the agreements between carriers.
116. The carrier or authorized agent is obliged to inform the transfer passenger of pre-flight formalities and requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, which he must perform at the airport of transfer for further transportation along the route, as well as the requirements of state bodies at transfer points for international transportation.
117. When carrying out carriage under one carriage document or additional carriage documents issued together with it, the carrier is obliged to ensure the minimum connection time with the flight for which the passenger has reserved a seat that allows the passenger to pass all pre-flight formalities provided at the airport and fulfill the requirements associated with the border , customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of Russia Coy Federation.
Ix. Passenger stop on the way
118. A passenger, in agreement with the carrier, may interrupt his carriage at the airport (point) indicated in the ticket, in which, according to the passenger air carriage agreement, the time between arrival of the passenger to the airport and its departure from the airport is more than twenty-four hours (hereafter - stop airport) .
A passenger’s stopover along the carriage route is permitted within the term of the carrier’s obligation to transport the passenger, provided that it is agreed with the carrier in advance, indicated in the ticket, taken into account when calculating the cost of transportation, and is also allowed by international authorities in the international transport which is supposed to stop.
119. If a passenger makes a stop at the airport (point) along the transportation route, his baggage shall be checked out only to the airport (point) and must be returned to the passenger at this airport (point).
120. If, when booking a carriage, a passenger did not announce a stop at the airport (point) along the transportation route, but wished to make such a stop and stated this at the airport of transfer or at the airport where the aircraft lands for technical and / or commercial service and continues to perform the flight, which it arrived at the airport (hereinafter - the airport of transit), then such a stop is regarded as a voluntary refusal of the passenger to be transported, except for the cases specified in paragraph 227 of these Rules, and further transportation can be continued after a corresponding change in the contract of air transportation of the passenger.
X. Baggage
121. Passenger baggage is accepted for carriage upon check-in at the airport of departure, airport of transfer, airport of stop or other registration point.
122. A passenger of an aircraft has the right to carry his baggage within the established norm at no additional charge (hereinafter referred to as the free baggage allowance).
Free baggage allowances, including items carried by a passenger, are set by the carrier depending on the type of aircraft and cannot be less than ten kilograms per passenger.
123. The carrier is obliged to accept for transportation baggage within the free baggage allowance.
124. Excess baggage, oversized baggage and overweight baggage shall be accepted for carriage only if there is free carrying capacity on the aircraft and subject to payment of such baggage by the passenger, unless such baggage was agreed with the carrier and paid for at the time of booking.
125. If a passenger presents for carriage baggage with a weight and / or size smaller than that booked and prepaid, the difference in payment for carriage between the booked and the actual weight and / or size of baggage shall be returned to the passenger.
126. A passenger has the right to declare the value of his checked baggage.
The value of checked baggage is declared for each piece of baggage separately.
For transportation of baggage with a declared value, a fee is charged, the amount of which is determined by the carrier.
Payment for transportation of baggage with a declared value is certified by an order of different fees or a receipt for payment of excess baggage, which indicates the points between which the passenger claims the transportation of baggage with a declared value.
127. If passengers follow the group, at the request of the passengers, the carrier is obliged to apply to these passengers the amount of free baggage allowances of each of the passengers.
Combining only applies to free baggage allowance. Luggage is issued for each passenger individually.
128. Each piece of checked baggage must have proper packaging, ensuring its safety during transportation and handling and excluding the possibility of harm to passengers, crew members, third parties, damage to the aircraft, baggage of other passengers or other property.
Baggage that does not meet the requirements of this paragraph is not allowed for carriage.
129. Baggage that has external damage that does not affect its safety during transportation and handling and cannot harm passengers, crew members, third parties, damage the aircraft, other passengers' luggage or other property may be accepted for transportation as registered baggage with the consent of the carrier. In this case, the presence and type of damage is confirmed by the passenger's signature.
130. Passengers are not recommended to put fragile and perishable items, bank notes, jewelry, precious metals, securities and other valuables, business documents, keys and other similar items into their checked baggage.
131. The weight of one piece of checked baggage shall not exceed fifty kilograms.
132. The passenger’s checked baggage must be transported on the same aircraft that the passenger is on.
133. Things, weight and dimensions of which are set by the carrier and allow you to safely place them in the cabin of the aircraft, are accepted as hand baggage.
134. The passenger is obliged to take care of the safety of carry-on baggage and the things specified in clause 135 of these Regulations carried in the cabin of the aircraft. When leaving, a passenger is obliged to take with him hand luggage and belongings placed on board the aircraft, as specified in clause 135 of these Regulations.
135. Above the established free baggage allowance and without charging a passenger has the right to carry the following items if they are with the passenger and are not enclosed in the baggage:
handbag or briefcase;
folder for papers;
bouquet of flowers;
outerwear;
flight readings in flight;
baby food for the child during the flight;
mobile phone;
camera;
video camera;
portable computer;
suit in a portfed;
baby cradle when transporting a child;
crutches, stretchers or a wheelchair when transporting a passenger with limited mobility.
Things mentioned in this paragraph are not presented for weighing, are not subject to registration and are not marked with tags.
136. Transportation of oversized baggage, overweight baggage, pets and birds, with the exception of guide dogs traveling with an unaffected passenger, shall be paid at rates set by the carrier.
The carriage of the specified baggage is paid on the basis of its actual weight at the rates established by the carrier, regardless of other things of the passenger, carried as baggage.
137. In case of a forced lowering of the class of service, the passenger has the right to transport baggage according to the free baggage allowance established for the paid class of service.
138. Baggage, weight, number of items, size, packaging or contents of which do not comply with the requirements of international treaties of the Russian Federation, these Regulations, other regulatory legal acts of the Russian Federation, the legislation of the country, to, from or through the territory of which is not allowed for transportation transportation of baggage, or carrier regulations.
139. From the time the checked-in baggage is handed over to the moment of its issue, the passenger’s access to the checked-in baggage is prohibited, except for cases of identification or additional inspection by the relevant authorized services.
140. No items that may cause damage to an aircraft, persons or property aboard the aircraft, animals and birds (except for pets (birds), insects, fish, reptiles, rodents , experimental and sick animals, as well as objects and substances, the air transportation of which as baggage is prohibited by the legislation of the Russian Federation, international treaties of the Russian Federation, and the legislation of wounds to, from, or through which the shipment is carried out.
Xi. Features of transportation of certain categories of baggage
141. With the consent of the carrier, passenger baggage may be carried in the cabin of the aircraft, requiring special precautions during transport or special handling conditions (fragile and breakable items, film and photo equipment, television and video equipment, home office equipment, musical instruments, electronic and optical devices, etc.).
Baggage transported in the cabin of the aircraft is placed in specially designated places (compartments), and in their absence - on a separate passenger seat. In the case of carriage of baggage on a separate passenger seat, the passenger is obliged to pay for the individual passenger (s) seat (s) for this baggage in accordance with the rules of the carrier.
The weight of one piece of baggage carried in the cabin of the aircraft should not exceed eighty kilograms, and its dimensions should allow it to be placed on a separate passenger seat. Packing of baggage transported in the cabin of the aircraft must ensure that it is mounted on the passenger seat.
Delivery of baggage to the aircraft transported in the cabin of the aircraft, its rise, accommodation in the cabin of the aircraft, removal from the aircraft and delivery from the aircraft are made by the passenger carrying this baggage.
142. Transportation of diplomatic baggage is carried out in accordance with the legislation of the Russian Federation, international treaties of the Russian Federation and the rules of the carrier.
143. As baggage, pets (birds) can be transported.
Domestic animals (birds) can be transported in the cabin with the consent of the carrier.
When transporting pets (birds), the passenger is obliged to provide the necessary documents stipulated by the legislation of the Russian Federation, international treaties and legislation of the country, to, from, or through which the transportation is carried out.
Potatoes (birds) should be placed in a sturdy container (cage) for air transport and provide the necessary amenities for transportation, with air access and a secure lock (lock). The bottom of the container (cage) should be tight, waterproof and covered with absorbent material. The container (cage) must exclude spillage of absorbent material. The bird cage must be covered with a thick, light-proof fabric.
The weight of a pet (bird), the weight of a container (cage) and food intended for feeding the animal (bird) is not included in the free baggage allowance and is paid by the passenger in accordance with the tariff set by the carrier.
144. Guide dogs that travel with a passenger who is blind, are transported in the manner prescribed in paragraph 113 of this Regulation.
145. Oversized baggage is accepted for transportation provided that the dimensions of the loading hatches and baggage and cargo compartments of the aircraft allow its loading (unloading) into (from) the aircraft and accommodation on board the aircraft.
Xii. Issuance of checked baggage
146. The carrier is obliged to inform passengers about the place of issue of checked baggage at the airport of destination, stop or transfer, as well as the reason and duration of any delay in the delivery of baggage and ensure the issuance of baggage to passengers.
147. A passenger is required to receive checked baggage immediately after being presented for issue on the basis of a baggage check and a voucher of a numbered baggage tag.
148. Issuance of checked baggage is made at the airport, to which checked baggage was accepted for carriage.
At the passenger's request, checked baggage may also be issued at the airport of departure or at the airport of transfer, airport of transit, airport of stopover, if the baggage is not prohibited by these international treaties of the Russian Federation, regulatory legal acts of the Russian Federation or legislation of the country from the territory or through the territory of which the shipment is carried out, and if time and circumstances allow for the issue.
149. If a passenger cannot present a baggage check or a tear-off coupon of a numbered baggage tag, the carrier may issue the baggage to such a passenger, subject to the presentation of evidence of their rights to this baggage.
Xiii. Storage and search of checked baggage
150. Checked baggage is stored at the airport, to which the baggage must be delivered according to the passenger air carriage contract for two days, including the day of arrival of the aircraft on which the checked baggage is delivered, at no extra charge.
Further storage of checked baggage is provided by the carrier or service organization. Expenses for storing baggage that was not received by the passenger within the period established by this paragraph shall be reimbursed in accordance with the civil legislation of the Russian Federation.
151. If checked baggage, with a properly issued numbered baggage tag, arrives at the airport (destination), transfer or stopover and has not been received or claimed by the passenger, the carrier shall search for the owner of the checked baggage.
If the search for the owner of the checked baggage gave positive results, the carrier shall provide the owner of the checked baggage with a written notice about the need to get the baggage and the procedure for receiving or delivering the baggage.
Checked baggage is stored for six months from the date of notification to the owner of checked baggage about the need to collect baggage, and if the owner of checked baggage is not found, from the day of arrival of the aircraft at the airport. If a passenger does not receive checked baggage after the specified period has expired, the baggage may be sold or destroyed in the manner prescribed by the regulatory legal acts of the Russian Federation.
152. Hand luggage and items specified in paragraph 135 of this Regulation, forgotten by a passenger on board an aircraft and found after the flight has been completed, are stored at the airport for their discovery for six months from the date of arrival of the aircraft at the airport.
After six months from the date of arrival of the aircraft at the airport, hand luggage and items specified in paragraph 135 of these Rules may be realized or destroyed in the manner prescribed by the regulatory legal acts of the Russian Federation.
153. Storage and disposal of baggage subject to customs control shall be carried out in accordance with the procedure established by the customs legislation of the Russian Federation.
154. If the carrier did not issue the checked baggage to the passenger at the airport, to which the baggage is to be delivered according to the passenger’s air carriage contract, then the carrier’s written statement issued on the basis of the shipping document provides the necessary measures to track the checked baggage, including:
sending a request to the airport of departure for the presence of baggage;
sending requests to airports to which baggage could have been mistaken;
sending a request for baggage delivery in case of detection.
The carrier provides baggage tracing immediately upon presentation by the passenger of a non-baggage claim.
If the checked-in baggage is not found within twenty-one days from the date of filing the baggage claim, the passenger has the right to demand compensation for damage caused by the loss of checked-in baggage.
If checked baggage is found, the carrier shall notify the owner of the checked baggage and its delivery to the airport (point) indicated by the passenger and at the request of the passenger at the address indicated by him without additional charge.
155. In the case of arrival at the airport of checked baggage, on the baggage tag of which the airport (point) is different from the airport (s) (point (s) in which (e) according to the passenger air carriage contract the baggage must be delivered (hereinafter referred to baggage) or checked baggage, which arrived at the airport without a numbered baggage tag and was not claimed by the passenger (hereinafter referred to as undocumented baggage), the carrier ensures that the owner of such baggage is searched and stored throughout the entire time the baggage owner is searched.
156. In the case of arrival at the airport of baggage, the carrier must ensure that there is a check on existing baggage requests.
If there are requests for baggage, the carrier ensures the shipment of baggage in accordance with the request for baggage.
In the absence of requests for baggage, the carrier ensures that a notification is sent to the airport from which the baggage was delivered, and the baggage is dispatched in accordance with the data specified in the numbered baggage tag. In the event that it is impossible to send luggage to the airport according to the numbering luggage tag, the carrier ensures that the luggage is sent to the airport from which the luggage was delivered.
157. In the case of arriving at the airport of undocumented baggage, the carrier shall ensure the drawing up of the act. Undocumented baggage is weighed, opened, its contents are described and sealed. Luggage is opened by a commission created by a carrier or service organization.
The carrier is obliged to ensure the check of baggage on the claims of passengers about the non-receipt of baggage, the direction of requests to airports from which baggage could be delivered.
If non-documentary baggage is found to comply with baggage requests, baggage is delivered in accordance with this request.
158. If during the search for checked baggage, the contents of which deteriorate after a certain period of storage or under the adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable baggage) is threatened, the carrier has the right to immediately destroy all perishable baggage or part of it .
Xiv. Acceptance of cargo for transportation
159. Air cargo is accepted for cargo which, by its quality, properties, volume, weight and packaging, is accepted for transport by aircraft in accordance with the requirements of the international treaties of the Russian Federation, these Rules and other regulatory legal acts of the Russian Federation, as well as the legislation of the country, the territory from or through the territory of which the shipment is carried out.
160. Cargo is accepted for carriage on the following conditions:
the dimensions of the cargo must ensure its free loading (unloading) into the aircraft, its placement in the baggage compartments and fastening, including on / in the means of packaging;
the weight, dimensions or volume of the goods do not exceed the standards established for a particular type of aircraft, including when fastening them to / in the packaging tools;
the cargo must have proper packaging, ensuring the possibility of its safe placement and fastening on board the aircraft and safekeeping during transportation, handling, transshipment, transportation and storage;
the packing of each package must have shipping and transport markings, and the cargo requiring special conditions of transportation must also have special markings;
cargo during transportation should not create a danger to passengers, members of the crew of the aircraft on which it is transported, as well as to baggage or cargo transported together with it;
the shipper must provide the necessary documents stipulated by the legislation of the Russian Federation, the legislation of the country, in, from or through the territory of which the shipment is carried out, by international treaties, and also by the carrier’s rules
import, export, transit or transfer of cargo must be allowed by the laws and regulations of the country to, from, or through which the shipment is carried out.
If at least one of the specified conditions is not observed, the carrier or an authorized agent has the right to refuse to accept the cargo for transportation.
161. The dimensions of the cargo space are limited by the size of the loading hatches and baggage cargo compartments of the aircraft.
The weight of the cargo transported on the aircraft is limited to the maximum payload of the aircraft.
The weight of the cargo must not exceed the permissible pressure of the cargo on the deck of the aircraft for a particular type of aircraft.
162. Acceptance of cargo for transportation is certified by issuing a consignment note.
163. Acceptance of goods for carriage is carried out by the carrier or an authorized agent and includes the following types of work:
weighing and measuring cargo;
verification of the compliance of the actual state of the cargo with the information specified in the application of the shipper, and in the cases established by the legislation of the Russian Federation, also in the documents for dangerous goods;
execution of documentation for the acceptance and transfer of cargo and the provision of financial settlements with the shipper for the performance of the carriage of cargo;
registration of the consignment note.
164. When accepting goods for carriage, the carrier or an authorized agent must weigh the goods in the presence of the shipper and indicate its actual weight in the airway bill. If during the weighing of the cargo the difference with the weight of the cargo declared by the consignor is established, the final weight shall be taken as the weight established when the carrier or authorized agent weighs it.
165. When accepting for transportation of oversized cargo, it is allowed to be guided by the weight characteristics of the cargo specified in the documentation provided by the shipper, as indicated in the consignment note. The shipper is required to provide accurate information about the weight of oversized cargo.
166. The totality of the package and its contents, prepared for transportation (hereinafter referred to as a package), is marked in accordance with paragraph 177 of these Regulations.
167. A consignment consisting of several pieces of cargo may be weighed in whole or in parts. The determination of the total weight of the consignment based on selective weighing of individual packages is not allowed.
168. The shipper has the right to declare the value of the shipment.
For the declaration of value is charged by the carrier.
The procedure for the carriage of goods with a declared value is established by the carrier.
169. The consignor is obliged to provide reliable and sufficient information about the cargo, provided for by international treaties of the Russian Federation, these Rules, other regulatory legal acts of the Russian Federation and the laws of the country, to, from, or through which the shipment is carried.
170. After receiving the cargo for transportation, the carrier or an authorized agent will document the payload on a particular flight.
171. The cargo must be delivered to the airport of departure, taking into account the time required for its processing, as well as for passing pre-flight formalities and meeting the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other controls in accordance with legislation of the Russian Federation.
Receipt of cargo from the shipper is carried out taking into account the specified dates.
172. Cargo handling is carried out by a carrier or service organization on the basis of a contract.
Xv. Package, packaging and labeling of cargo
173. Cargo must be packed in containers, containers and other components and materials that protect the cargo from damage, damage and loss, cargo integrity, environmental protection from pollution, as well as cargo handling (hereinafter - packaging) taking into account the specific properties of the cargo and features so as to ensure their safety during transportation, transshipment, reloading, transportation and storage, as well as access to the contents and the possibility of harm to passengers, crew members, third parties, aircraft, etc Coal loads, baggage or property of the carrier.
174. Cargo packaging must ensure that it can be securely fastened on board an aircraft.
175. Cargo packaging must have a clean surface, no corners, protrusions that may cause damage or contamination of the aircraft and its equipment, as well as other cargo carried along with it, baggage.
176. Without packing, as agreed with the carrier or an authorized agent, heavy and / or oversized cargo may be transported, if allowed by the technical conditions of its transportation.
177. Each package must contain shipping and transport markings, and a package with cargo requiring special conditions of transportation must also have special marking.
The carrier shall indicate in the transport marking information about the airport (point) of departure, airport (point) of destination, number of packages in the consignment, serial number of the package, weight of the package, number of the consignment note.
The consignor indicates reliable and sufficient information about the address and surname, name, patronymic or name of the consignor and consignee, weight of the package, number of packages of the consignment, serial number of the package in the consignment label, as well as information about the nature of the cargo requiring special conditions of carriage in special labeling.
Shipping labels must contain signs indicating how to handle the cargo.
178. Packaging of packages for delivery with a declared value must be sealed by the consignor. Seals should be standard, have clear prints of numeric or alphabetic characters.
179. The carrier or service organization has the right to open the packaging of the cargo in the presence and in the absence of the shipper or consignee in order to ensure the safety of the cargo or to certify the detected malfunction in the following cases:
violations of the packaging or seals of the shipper;
the need to establish the nature and state of undocumented cargo;
requirements of aviation security services, if justified;
requirements of authorized state bodies.
The opening of the packaging of the goods is made by a commission created by the carrier or service organization. The cargo after opening the package must be repacked and sealed by the carrier or service organization.
A statement on the opening of the packing of the goods is drawn up, which indicates the actual weight of the damaged package, the number of packages in the consignment, describes the internal contents and the condition of the cargo, damaged packages. The act is signed by the carrier.
180. If the transfer cargo arrives at the airport in a package that does not ensure its safety for further transportation, the carrier, passing the cargo, must provide repacking of the cargo. The further transportation of the transfer cargo is carried out after the elimination of the deficiencies of the package and the execution of the certificate attached to the freight bill.
181. When detecting fuzzy shipping markings on cargo, no shipping markings on cargo, incorrect packaging, breaking seals, cargo without documents, documents without cargo, no cargo entered in the cargo list and / or cargo invoice, shortage, damage (deterioration) of the cargo ( then - faults in transit) a statement is drawn up by the carrier or service organization.
Xvi. Cargo handling
182. The shipper has the right, in the manner prescribed by these Rules or the rules of the carrier:
to receive back the cargo that was handed over for transportation prior to its departure;
to change the consignee in the consignment note to issue the cargo to the person entitled to receive it;
dispose of the goods in case of failure to accept it by the consignee or inability to issue it to the consignee.
183. In the event of a change in the conditions of carriage stipulated by the contract for the carriage of goods by air, the carrier must inform the consignor or the consignee thereof and request their instructions regarding this cargo.
184. Orders of the shipper related to the carriage of cargo are binding, except in cases where such an order could damage the carrier or other persons.
185. If it is impossible to fulfill the order of the shipper, the carrier has the right to refuse to execute this order and is obliged to immediately notify the shipper about the impossibility of executing his order.
186. Disposal of cargo is subject to the presentation of the original freight bill of lading to the carrier. All instructions of the shipper on the order of the goods are made in writing.
187. Expenses related to the disposal of the goods shall be reimbursed by the shipper, except in the case when the disposal of the goods is caused by a violation of the contract for the carriage of goods by air by the carrier.
188. The consignor is entitled to dispose of the goods until the consignee receives the goods or the consignee takes actions that indicate that they have claimed the goods. In case of non-acceptance of the cargo by the consignee or impossibility of its delivery to the consignee, the consignor shall dispose of the cargo.
XVII. Cargo requiring special conditions of carriage
189. Transportation of valuable cargo, perishable cargo, overweight cargo, oversized cargo, bulk cargo, livestock, dangerous cargo, human remains, animal remains requires special conditions for transportation by air.
190. Goods that require special conditions of carriage are accepted for carriage if they are approved for carriage by international treaties of the Russian Federation, normative legal acts of the Russian Federation, the legislation of the country, in, from or through the territory of which the carriage of such goods is carried out.
191. The shipper must present for carriage a benign perishable consignment and documents confirming that the perishable consignment, when shipped within the time period stipulated by the contract for the carriage of goods by air, does not lose its qualities.
Acceptance of perishable goods without documents confirming the quality of the goods is not allowed.
Documents confirming the quality of perishable goods issued by an authorized state authority must be presented by the shipper separately for each consignment.
192. In the event that the carrier cannot ensure the delivery of perishable goods during the periods during which the cargo does not lose its qualities, it is entitled not to accept the goods for transportation.
193. If the perishable goods accepted for carriage cannot be transported within the period specified in the consignment note, the carrier must immediately notify the shipper and return the cargo and freight to him, unless other orders are followed by the shipper.
194. If the perishable goods are in danger of damage, the carrier shall take the measures agreed with the shipper to ensure their interests and the interests of the shipper, consignee and other persons.
195. Live animals are accepted for transportation upon presentation by the shipper of documents stipulated by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation and the legislation of the country to, from, or through which the shipment is expected.
Poultry is accepted for transportation in solid containers (containers, transport cages, etc.), providing the necessary amenities for transportation, safety and compliance with sanitary requirements, as well as fastening on board the aircraft.
196. Air transportation of weapons, military supplies, explosive devices, explosive, poisonous, flammable and other dangerous substances and items prohibited for carriage in accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO Doc 9284 AN) accordance with international treaties of the Russian Federation and regulatory acts of the Russian Federation.
Only properly classified, identified, packed, marked, documented dangerous goods are accepted for transportation in accordance with the requirements of international treaties of the Russian Federation and regulatory legal acts of the Russian Federation.
197. For transportation by air, coffins with human remains, urns with ashes, as well as animal remains in boxes that meet safety and sanitary requirements are accepted.
198. Human remains and animal remains are accepted for transportation provided the consignor submits the documents stipulated by the regulatory legal acts of the Russian Federation and / or the legislation of the country to, from or through the territory of which the shipment is carried out.
199. Conducting wires, meetings, rituals, and other ritual actions during acceptance for transportation, loading (unloading) into (from) an aircraft of coffins with human remains, urns with ashes is not allowed.
200. Transportation of coffins with human remains, as well as crates with the remains of animals in the presence of luggage compartments in the same cabin together with passengers is not allowed.
201. Freight shipments containing disparate items and goods are not allowed to include: valuable cargo, animals, coffins with human remains and urns with ashes, dangerous goods.
XVIII. Cargo delivery
202. The carriage of goods shall be deemed completed after the goods are delivered to the consignee in accordance with the conditions specified in the contract for the carriage of goods by air.
203. The carrier is obliged to ensure proper storage of the cargo arrived at the destination airport until it is delivered to the consignee within the time period established by these Regulations, the rules of the carrier or the contract for the carriage of goods by air.
204. The carrier is obliged to ensure that the consignee is notified of the arrival at his address of the cargo no later than twelve hours after the arrival of the aircraft on which the cargo was delivered, at the destination airport, and the cargo requiring special conditions of carriage, with the exception of oversized, heavy and bulky cargo. no later than three hours after the arrival of the aircraft on which the cargo was delivered, to the destination airport, unless otherwise provided by the air cargo transportation agreement.
205. Delivery of cargo is made to the consignee specified in the consignment note at the airport of destination.
206. Delivery of cargo to the consignee is carried out only after all payments have been made and the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control are carried out in accordance with the legislation of the Russian Federation.
207. To fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary ,. phytosanitary and other types of control in accordance with the legislation of the Russian Federation and the payment of the consignment note (the original for the carrier and the original for the consignee), as well as other documents related to the cargo are issued by the carrier or the service organization to the consignee against receipt.
208. When issuing cargo, the carrier or service organization is obliged to check the number of packages and the weight of the arrived cargo.
209. When detecting damage to the package or the consignor’s seals, which may affect the condition of the cargo, the carrier must, with the assistance of the consignee, weigh the damaged package, open it and calculate the investment.
210. Cargo shall be issued to the consignee on the basis of and in accordance with the data specified in the consignment note. In this case, the original freight invoice for the carrier with the note “confirmation of receipt of the goods” and the signature of the consignee is returned to the carrier or service organization. In the case of non-compliance of the actual name of the cargo, its weight, number of pieces of cargo with the data specified in the consignment note, damage, damage to cargo, detection of cargo without shipping documents or shipping documents without cargo, a commercial act is drawn up.
211. Consignee is obliged to accept and remove the goods. The consignee has the right to refuse to receive damaged or damaged cargo, if it is established that the quality of the cargo has changed so much that it excludes the possibility of its full and (or) partial use in accordance with the original purpose.
XIX. Cargo storage
212. If the consignee did not receive the arrived cargo within three days from the day following the day the notification was sent to his address of the cargo, or within the period established by the carrier’s rules or the contract for the carriage of goods by air, or refused to receive it, the carrier must notify this shipper, keep the goods in storage at the expense of the shipper and at his risk.
213. If the consignee did not claim the arrived cargo after ten days from the date of sending the notification of arrival to his address of the cargo, the carrier sends a notification to the consignee about the need to receive the cargo.
If, after ten days from the date of notification of the need to receive the goods, the goods are not claimed or the consignee has refused to receive them, the carrier shall notify the consignor of non-receipt of the goods. The specified notification must contain a warning about the possible sale or destruction of the cargo in the absence of orders from the shipper within the period specified in the notification.
In the absence of orders of the shipper within thirty days from the date of the notification of non-delivery of goods or if the execution of received orders is impossible, the goods are deemed unclaimed and can be sold or destroyed in the manner prescribed by Chapter XXI of these Rules.
214. In the case of arrival at the airport of cargo without a consignment note and other necessary documents, cargo with fuzzy marking or in its absence (hereinafter referred to as undocumented cargo), the carrier takes measures to store this cargo during the whole time the documents are searched for and the consignor and / or consignee but not more than sixty days from the date of arrival at the airport of the aircraft, on which the undocumented cargo was delivered. If, after the expiration of the specified period, the consignee or shipper is not installed, the goods shall be deemed unclaimed and may be sold or destroyed in the manner prescribed by Chapter XXI of these Rules.
215. Storage of goods subject to customs control, and disposal of them shall be carried out in accordance with the procedure established by the customs legislation of the Russian Federation 11.
Xx. Cargo search
216. If, upon arrival of the aircraft at the destination airport or airport of transfer, there is a lack of cargo and / or freight invoice included in the cargo manifest, cargo without a cargo invoice and / or other necessary documents, cargo waybill and / or other necessary documents without cargo, or cargo impossible to identify due to fuzzy shipping marking on the cargo, or lack of marking, the carrier is obliged to search for the cargo and / or freight invoice, other necessary documents and ensure delivery with cargo and / or freight invoice and other necessary documents to the airport of destination or airport of transfer.
217. Measures to search for cargo / freight invoice, other necessary documents are taken immediately from the moment of drawing up the act provided for by paragraph 181 of these Rules, and include the following steps:
the direction of notification to the airport of departure about the faults that occurred during the carriage of cargo by flight, on which the cargo / cargo consignment note was delivered (not delivered), other necessary documents;
the formation of the investigation;
sending requests to airports from which cargo / cargo consignment could be delivered, other necessary documents or to which cargo / cargo consignment could be sent, other necessary documents;
the direction of instructions for the disposal of the cargo / cargo bill, other necessary documents in case of detection of the shipped cargo / cargo bill, other necessary documents.
XXI. The procedure for the implementation and destruction of unclaimed goods
218. A consignment shall be sold or destroyed if it is deemed unclaimed, as well as in the case specified in paragraph 194 of these Rules.
219. The decision on the sale or destruction of the goods is taken by the commission formed by the carrier.
The commission includes representatives of the service organization, expert organization, and in the case of the sale of the goods - also an appraiser.
In accordance with the regulatory legal acts of the Russian Federation, representatives of state bodies may be included in the commission.
220. The Commission should check the availability of documents and materials confirming the timeliness and completeness of the measures taken to identify the cargo, and establish that the available materials are sufficient to make a decision on the sale or destruction of the cargo.
221. When deciding on the sale or destruction of cargo, the commission shall without fail consider the following documents:
the act provided for in paragraph 181 of this Regulation;
consignment note (if available);
search case (except in the case specified in paragraph 194 of these Rules);
acts of expert organization for the examination of the goods;
orders of the consignor, documents on the refusal of the consignee from receiving the goods (if any);
other documents stipulated by the regulatory legal acts of the Russian Federation.
222. The decision of the commission on the sale or destruction of the goods is drawn up by an act of sale or an act of destruction.
223. Goods are sold at the rate established by the commission. Implementation is carried out through trade organizations.
224. To destroy the cargo is transferred to specialized organizations.
225. When selling goods, the carrier has the right to deduct from the amounts received all amounts due to him and others for the reimbursement of expenses related to non-receipt of the goods, and transfer the remaining amount to the consignor or passenger.
The sale of the goods does not release the shipper from reimbursement to the carrier and other persons for expenses not covered by funds received from the sale of the goods.
Xxii. Termination of the contract for the carriage of passengers by air, the contract for the carriage of goods by air
226. A passenger shall have the right to refuse carriage in accordance with the procedure established by the legislation of the Russian Federation.
227. Forced refusal of a passenger to be transported shall be deemed a refusal in the event of:
cancellation or delay of the flight indicated in the ticket;
carrier changes of the transportation route;
flight is not scheduled;
failed departure of the passenger due to the inability to provide him a seat on the flight and the date specified in the ticket;
unsuccessful transportation of a passenger in an aircraft caused by a passenger’s delay at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of a passenger no substances or objects prohibited for transportation were found;
failure of the carrier to dock flights in the case of a single carriage;
the sudden illness of the passenger or the illness or death of a member of his family, together with him on the aircraft, which is confirmed by medical records;
failure to provide the passenger with the service specified in the ticket;
incorrect registration of the ticket by the carrier or an authorized agent.
The carrier may recognize the passenger’s refusal of carriage as forced in other cases.
228. In case of a forced refusal of a passenger to carry a carriage, the carrier makes a note in the transportation document or issues to the passenger a document confirming the circumstances indicated in paragraph 227 of these Rules.
229. A passenger’s refusal of carriage in cases not provided for in paragraph 227 of this Regulation shall be recognized as a voluntary carriage refusal.
230. The carrier may unilaterally terminate the contract for the carriage of passengers by air, the contract for the carriage of goods by air in the following cases:
1) violation by a passenger, cargo owner, shipper of passport, customs, sanitary and other requirements established by the legislation of the Russian Federation regarding air transportation in international air transport also by rules determined by the relevant authorities of the state of departure, destination or transit;
2) the refusal of a passenger, cargo owner, or shipper to comply with the requirements imposed on them by federal aviation regulations;
3) if the state of health of the passenger of the aircraft requires special conditions of air transportation or threatens the safety of the passenger or other persons, as evidenced by medical records, as well as creates disorder and unavoidable inconvenience for other persons;
4) the refusal of the passenger of the aircraft to pay for the transportation of his baggage, the weight of which exceeds the established free baggage allowance;
5) the passenger’s refusal to pay for the transportation of the next child with him, except for the cases provided for by sub-clause 3 of clause 2 of Article 106 of the Air Code of the Russian Federation;
6) violation by the passenger of the aircraft of the rules of conduct on board the aircraft, which creates a threat to the safety of the flight of the aircraft or a threat to the life or health of others, as well as the passenger’s failure to comply with the orders of the aircraft commander issued in accordance with article 58 of the Air Code of the Russian Federation;
7) the presence in the things of the passenger, as well as in the baggage, the cargo of items or substances prohibited for carriage by air 12.
Xxiii. Return of money paid for transportation
231. The refund of the sums paid for the carriage (hereinafter referred to as the sums) is made by the carrier or, on his instructions, by an authorized agent at the place of payment for the carriage, as well as in paragraphs stipulated by the carrier’s rules.
232. Refunds are made on the basis of unused (partially used) transportation document, warrant of different charges, receipt for payment of excess baggage, receipt of miscellaneous charges to the person specified in the transportation document, warrant of different charges, receipt for payment of excess baggage, receipt of miscellaneous charges upon presentation an identity document or an authorized person — upon presentation of an identity document, and a document confirming the right to receive cash umm.
233. In the case of the advance payment of the carriage in accordance with paragraph 36 of this Regulation, the refund is made to the person who paid for the carriage, upon presentation of an identity document, and on the basis of an order of various charges.
234. The claim for the return of sums is made in the manner prescribed by the rules of the carrier and the contract for the carriage of passengers by air, the contract for the carriage of goods by air.
235. In the event of a forced refusal of a passenger to transport or part of a carriage due to violation of the terms of carriage, the passenger shall be refunded the entire amount paid for the carriage, except for the case when the carriage of the passenger was partially performed and the passenger accepted the completed part of the carriage. If the passenger accepted the completed part of the carriage, the passenger will be refunded the amount for the unfulfilled part of the carriage
In case of a forced refusal of a passenger to be transported for reasons not related to violation of the terms of carriage, the passenger will be refunded the entire amount paid for the carriage if the carriage has not been performed at one segment or the amount for the unfulfilled part of the carriage if the carriage was partially performed.
236. In the event of a passenger’s voluntary refusal of carriage, the carrier is notified no later than twenty-four hours prior to the commencement of carriage from the airport of departure, airport of transfer, airport of stop, the full amount paid for the carriage shall be refunded to the passenger if was made, or the difference between the amount paid for the entire carriage and the amount charged for the completed part of the carriage, if the carriage was partially performed, is refunded.
In the case of a passenger’s voluntary refusal of carriage with the notification of the carrier less than twenty-four hours prior to the commencement of carriage from the airport of departure, airport of transfer, airport of stop, the amount of not more than twenty-five percent of the amount paid for the entire carriage shall be withheld from the passenger. transportation was not performed in one segment, or from the amount paid for the unfulfilled part of the transportation if the transportation was partially performed.
237. In the event of the termination, at the initiative of the carrier, of the contract of air carriage of a passenger, the contract of air carriage of cargo to a passenger, the shipper shall refund the amount paid for the carriage, except as provided for in paragraph 238 of these Rules.
238. In the event of the termination by the carrier’s initiative of the contract of air transport of a passenger in connection with a passenger’s violation of the rules of conduct on board an aircraft that endangers the safety of the aircraft’s flight or threatens the life or health of others, and the passenger’s failure to comply with the orders of the aircraft commander in accordance with Article 58 of the Air Code of the Russian Federation, the amount paid for air transportation is not refunded to the passenger.
239. In cases of forced lowering of a passenger service class due to the carrier’s fault, the difference between the paid fare and the applied fare is paid.
240. Refunds to passengers on carriage performed by a charter flight are made in the manner established by the legislation of the Russian Federation.
1 Collection of Laws and Orders of the Workers 'and Peasants' Government of the USSR, 1934, dep. P, N 20, Art. 176.
2 Meeting of the legislation of the Russian Federation, 1997, N 12, art. 1383; 1999, no. 28, art. 3483; 2004, N 35, art. 3607, N 45, Art. 4377; 2005, N 13, art. 1078; 2006, N 30, art. 3290, art. 3291; 2007, No. 1, Art. 29.
3 Article 102 of the Air Code of the Russian Federation.
4 Article 105 of the Air Code of the Russian Federation.
5 Article 3 of the Convention for the unification of certain rules relating to international air transport.
6 Article 20 of the Federal Law of August 15, 1996 N 114-FZ "On the Procedure for Exiting the Russian Federation and Entering the Russian Federation" (Collection of Legislation of the Russian Federation, 1996, N 34, Art. 4029).
7 Article 23 of the Federal Law of August 15, 1996 N 114-FZ "On the procedure for exit from the Russian Federation and entry into the Russian Federation".
8 Clause 1 of Article 110 of the Air Code of the Russian Federation.
9 Clause 2 of Article 110 of the Air Code of the Russian Federation.
10 Clause 2 of Article 111 of the Air Code of the Russian Federation.
11 Paragraph 3 of Article 112 of the Air Code of the Russian Federation.
12 Clause 1 of Article 107 of the Air Code of the Russian Federation.
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